Italian Speaking Customer Service for Miele - Greece

 Published 12 days ago
    
 Greece
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Patrique Mercier Recruitment is currently seeking an Italian Speaking Customer Service professional to join our team in Greece. We are partnering with Miele, a renowned company specializing in high-quality household appliances, to provide exceptional customer service to Italian-speaking customers.

As an Italian Speaking Customer Service representative for Miele, you will be responsible for assisting Italian-speaking customers with their inquiries, providing product knowledge and recommendations, and resolving any issues they may encounter with their Miele appliances. Your role will be vital in maintaining customer satisfaction and upholding the reputation of the Miele brand.


Responsibilities

  • Serve as the main point of contact for Italian-speaking customers
  • Assist customers with inquiries, orders, and technical support
  • Provide product information and recommendations
  • Troubleshoot and resolve customer issues with Miele appliances
  • Document customer interactions and resolutions
  • Collaborate with internal teams to escalate and resolve complex issues
  • Maintain knowledge of Miele appliances, features, and functionality
  • Ensure customer satisfaction by delivering exceptional service

Requirements

  • Fluent in Italian and English
  • Prior experience in customer service or related roles is preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Passion for delivering exceptional customer service
  • Ability to handle customer complaints and resolve issues effectively
  • Knowledge of household appliances, particularly Miele products, is a plus
  • Proficient in using computer systems and customer service software
  • Ability to work independently and as part of a team
  • Flexibility to work in rotating shifts, including weekends and holidays

Benefits

  • Private Health Insurance
  • Training & Development
  • Fully paid relocation package ( flight, transfer anf hotel )
  • Competitive monthly salary + 2 extra salaries per year
  • Health care benefits and numerous other discounts
  • Fully paid training
  • Performance Bonus

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