Inside Loan Officer

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Inside Loan Officer is responsible for managing inbound customer inquiries and system-assigned leads, guiding prospective borrowers through the mortgage origination process from initial contact through closing. This role assesses customer financing needs, presents appropriate mortgage solutions, and delivers professional, compliant service throughout the customer experience. The Inside Loan Officer develops and maintains a pipeline of loan opportunities through lead conversion, customer follow-up, and ongoing relationship management to support production goals.

Job Responsibilities:

• Manage and respond to company provided inbound customer leads received through phone inquiries and system-assigned referrals, providing timely and professional service.

• Engage with prospective customers by building rapport, assessing financing needs, and presenting appropriate mortgage solutions.

• Conduct clear, compliant, and effective mortgage-related conversations with prospective borrowers throughout the loan origination process.

• Analyze mortgage products, rates, and program options to identify appropriate financing solutions for borrowers.

• Guide customers through the mortgage application process, including collecting information, reviewing documentation requirements, and setting expectations.

• Execute consistent outreach, follow-up, and customer engagement activities to support lead conversion and loan production goals with the assistance of the Operations Team.

• Maintain and grow an active loan pipeline by following up with leads, coordinating next steps, and advancing loan applications toward closing.

• Utilize mortgage origination systems, CRM platforms, and other business applications to manage customer interactions and pipeline activity.

• Develop and maintain knowledge of mortgage products, programs, guidelines, and market trends.

• Maintain compliance with all applicable federal, state, CCM, and regulatory requirements.

Qualifications and Skills:

• 5+ years of experience in the mortgage industry.

• Current SAFE Act mortgage loan originator licensure, or eligibility to obtain and maintain licensure, in designated states, including NY, NJ, FL, NC, SC, GA, TX, AZ, CA, PA, MA, VA, CT, TN, IL, and OH.

• Experience evaluating borrower financial information, including income, assets, credit, and related loan documentation.

• Experience converting inbound leads and customer inquiries into mortgage application opportunities, preferred.

• Knowledge of retail mortgage products, underwriting guidelines, policies, procedures, documentation, and systems.

• Excellent sales, negotiation, and customer service skills.

• Excellent communication and collaboration skills.

• Skilled in initiating and leading phone‑based sales conversations with prospective clients.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.