Incident Response Director - Coveware

About the role

We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.

What You'll do

• You will handle incident response cases.
• You will own the customer experience from onboarding through case closed.
• You will provide guidance to clients seeking visibility on how their cases will progress.
• You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
• You will interact with our commercial partners, and our partners in law enforcement.
• You will be responsible for following and improving our operations compliance procedures.
• Our case operations and the efficiency of our throughput are in your hands.
• You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.

What You'll bring

• You are passionate about ensuring clients have an amazing experience.
• You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
• You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.
• You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.
• You understand and respect proper controls, regulations and policies that guide operational success.
• You are a clear and articulate communicator with customers and your co-workers alike.
• You understand how to manage a project and communicate with stakeholders.
• You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
• Experience in cyber incident response within the private sector.
• At least 1 year of management experience
• Experience recruiting and building a team
• Cyber security qualifications / certifications

What You’ll Get

• 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
• Private medical, dental, and vision insurance with dependent enrolment
• Life insurance with enhanced coverage and global 24/7 protection
• Income protection after 26 weeks, covering a portion of salary
• Defined contribution pension plan with employer match
• Worldwide travel insurance for business and leisure, with option to enroll dependents
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note: If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application for this position.

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