Implementation Specialist / Technical Product Specialist

In a bit more detail you will: 

• Deliver software implementation, including requirements gathering, configuration and training. 

• Manage multiple implementation projects and customer workstreams concurrently, balancing competing priorities while delivering to agreed timelines. 

• Facilitate customer workshops to understand business processes and capture detailed functional requirements. 

• Produce high-quality business requirements, functional specifications and implementation documentation. 

• Recommend best-practice business processes that maximise the value of the DRAMS solution. 

• Analyse, validate and cleanse large customer datasets to support data migration and system implementation. 

• Investigate data quality issues and work with customers to resolve inconsistencies prior to migration. 

• Participate in project debriefs to ensure lessons learned are carried forward to future projects. 

• Deliver DRAMS product training to our clients.  

• Deliver pre-sales product demonstrations.  

• Proactively develop and maintain technical expertise in relation to our products and services. 

• Work in partnership with clients; build trusted relationships with customer stakeholders, challenging existing processes where appropriate and providing expert advice on solution design and best practice. 

• Be proactive in communication with clients, arranging regular calls / site visits to build strong relationships.  

• Identify and address gaps in product functionality, liaising with the product development team to ensure our clients’ needs are met at every stage. 

• Engage with both internal and external stakeholders to ensure successful project implementation in line with requirements and expectation. 

• Provide feedback from customers to other teams to facilitate continuous improvement and innovation across the business.  

• Engage with the Sales & Marketing team to help promote the DRAMS product and service offering to prospective clients. 

• Ensure the successful delivery of the solution to meet the agreed timelines and quality. 

• Travel as required (50%) to our customer sites throughout Scotland, Ireland and internationally as required to fully meet the requirements of the role. 

• Training and onboarding new team members as required. 

• Stay up to date with industry trends and developments. 

• Perform any other reasonable duties as required by Management. 

What do I need to be eligible to apply? 

You need: 

• Significant experience delivering complex enterprise software implementation projects throughout the full project lifecycle. 

• A Bachelor’s Degree (or equivalent) in an IT or IT related discipline e.g., Computer Science, Information Technology or Business and IT, with strong academic results  

• Excellent interpersonal skills, comfortable interacting with all levels of customers and staff 

• Resourceful personality, confident manner and a willingness and ability to learn new skills. 

• Technically able with a keen business and commercial awareness 

• Customer centric, capable of building strong client relationships. 

• Strong analytical and problem-solving skills, with experience analysing complex business processes and large datasets to identify issues and recommend practical solutions. 

• Excellent organisational and time management skills, with the ability to successfully manage multiple customer projects, competing priorities and deadlines simultaneously. 

• A current valid driving licence 

• A willingness and ability to travel nationally / internationally (50%) 

• Currently holds independent right to work in the UK. 

It’s not a deal breaker but we would really like it if you also had: 

• Experience working with large datasets, including data analysis, validation, cleansing and migration activities.  

• Knowledge of the distilled spirits industry would be a distinct advantage. 

• Knowledge or experience of Warehousing & Logistics  

• A recognised project management qualification 

• Experience of ERP, inventory management, warehousing or manufacturing software. 

• Experience working with Excel or other data analysis tools. 

• Experience integrating enterprise applications. 

• Experience delivering customer workshops and presentations to senior stakeholders. 

DRAMS reserve the right to enhance the criteria as necessary to facilitate the shortlisting process.