Human Resources Specialist II

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

HCM Unlocked is a technology-enabled managed service provider helping organizations improve the way they manage human capital technology and operations. The company provides managed services and consulting across payroll, tax, HR, benefits, leave of absence, compliance, technology implementation and optimization, data governance and related workforce services. Its proprietary DELTA technology supports HCM data migration, validation and management across technology environments.

HCM Unlocked is part of Specialty Program Group, LLC (SPG), which is part of HUB International. When you join the team at HUB International, you become part of one of the world’s largest insurance brokers and financial services firms, providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 21,000 employees and 700+ offices across North America, HUB combines the resources and reach of a global organization with the entrepreneurial culture and specialized expertise of its businesses.

We are seeking a dynamic and results-oriented individual to join our team as a Human Resources Specialist II. This is a fully remote, hourly (non-exempt) role within our Managed HR Services organization, supporting multiple client companies through a fractional HR service model. This position is ideal for an HR professional with a solid foundation of generalist experience who is looking to deepen their expertise while working in a fast-paced, service-oriented environment. The HR Specialist II provides day-to-day HR administrative and operational support across the employee lifecycle, ensuring accuracy, compliance, and a high level of client service. 

Essential Duties and Responsibilities:  

• Prioritize and manage multiple client accounts efficiently, ensuring consistency and high-quality 

• Deliver HR services across all client accounts; including but not limited to: General HR Administration, On/offboarding Management, Compliance Assistance, LOA, Handbook/Policy Development, Performance Management, SOP creation, etc.  

• Support HCMU clients with HRIS system support if applicable 

• Act in a client lead communication and facilitation position for accounts that may have multiple services or multiple HCMU consultants 

• Develop and maintain strong client relationships and foster trust and confidence, proactive communication, and responsiveness.  

• Work closely with Project Managers, Client Relationship Managers and/or Technical Account Managers to understand client deliverables and provide regular and detailed status updates, ensuring transparency and accountability. 

• Collaborate with internal team members to identify opportunities for process improvement.  

• Apply HR knowledge and experience to anticipate potential challenges and proactively address any issues that may arise. 

• Propose and implement solutions to improve service delivery and client satisfaction. 

• Stay updated on industry trends, regulatory changes, and best practices in HR. 

• Serve as a first point of escalation for employee relations concerns and coach managers through early-stage issues. 

• Conduct initial fact-finding for low-risk investigations and prepare summaries for HR leadership. 

• Provide guidance to managers on progressive discipline, performance documentation, and policy interpretation. 

• Support management efforts during HR program rollouts by preparing guides, FAQs, or micro-trainings. 

• Support clients with LOA service with Managed LOA product 

• Train or teach additional HR Specialists on client tasks or HR items that may be needed to support client service delivery within HR product. 

• Perform any additional tasks or responsibilities as assigned. 

Minimum Qualifications (Knowledge, Skills, and Abilities):  

• Prior experience working in a multi-client environment is required. 

• Bachelor’s degree in human resources, business administration, or related field. 

• Minimum of 2-4 years of experience in HR Generalist, Specialist, Consultant or Business Partner roles, preferably in a client-facing capacity. 

• Proven track record of successfully managing multiple client accounts and projects simultaneously. 

• Comprehensive understanding of HR principles, practices, and regulations. 

• Prior Payroll/Benefits processing experience a plus. 

• Exceptional communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels. 

• Highly organized with keen attention to detail and the ability to prioritize tasks effectively. 

• Proficiency in HRIS platforms and other relevant software applications (Examples: SAP, Oracle, Workday, Paylocity, Paycor, UKG Ready, UKG Pro, Ceridian Dayforce, ADP WFN, Paycom and/or Paychex) 

• Professional certifications such as PHR, SPHR, or SHRM-CP are a plus.  

Compensation & Benefits: 

The expected pay range for this position is $25-30/hr and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.

#SPG

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

• Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
• Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.