GSA Assist Help Desk Technician I- REMOTE

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

SCA

Job Qualifications:

Skills:

Customer Service, Cxone, Information Technology (IT) Support, ServiceNow Ticketing System, Troubleshooting

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a Help Desk Technician I supporting GSA Assist. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter.

Working Hours - 11AM EST until Shift end (8 hours shift)

A DAY IN THE LIFE OF A HELP DESK TECHNICIAN I, YOU WILL:

• Provide technical assistance and support to computer users

• Provide IT support to resolve and document problems, using appropriate ticketing systems

• Escalate problems to the appropriate organization or process, when required

• Provide follow-up actions with customers to ensure resolution of incidents or requests

• Provide assistance concerning the use of computer hardware and software, applications, including printing, installation, word processing, electronic mail, and operating systems.

• Provide professional and responsive customer service to users

AS A SUCCESSFUL CANDIDATE, YOU ARE:

• Customer service oriented with exceptional organizational skills

• A skilled communicator with the ability to communicate at all levels of the organization both written and verbal

• A resolute problem-solver who thrives in a fast-paced high energy environment

WHAT YOU’LL NEED TO SUCCEED:

• A high school diploma or equivalent; AND

• 3 or more years of related experience

• Basic knowledge of PC/networking environments including: installation, testing, diagnostics, repair, and troubleshooting

• Quick learner - Learn the application, its components, workflows and provide technical support to users.

• Good understanding of Customer Support software including Voice, ticketing system(ServiceNow preferred), ticket priority and SLAs, basics of ITIL.

• Experience working on Google Suite or O365 suite of products.

• An ability to obtain and maintain a public trust

​

GDIT IS YOUR PLACE:

● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $22.95 - $31.05. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans