Customer Care Coordinator II - BioMed - Remote US - $17.50/Hr

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.


Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

What You Will Do:

Key Responsibilities:

    Support all BioMed customers through multiple channels - Including but not limited to –
    Database maintenance
    Direct mail
    Email
    Facebook
    Health History support
    Modifications/Data Entry
    Mobile App support
    Phone Calls
    Scheduling appointments
    Tele-recruitment
    Text
    Web support
    Operational support and administrative duties using one or multiple systems with little supervision
    Exercising confidentiality, independent discretion, and judgment.
    Prepare reports as requested
    Other tasks could include list generation, scheduling appointments, request donor card, and any other activities required to support our customers.
    Coordinate work with internal and external audiences, including vendors, and identify appropriate escalation paths for work activities as needed.
    Receive customer communications nationwide. Resolve customer issues directly and/or work with any internal team member to escalate and resolve issues quickly to ensure satisfaction.
    Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellence customer service during any touch point with donors, sponsors or internal team members.


Personal Responsibilities -

    Accountable for daily and weekly productivity. 
    Attendance
    Quality Assurance
    Monthly Reviews
    Maintaining a professional work environment


Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday through Thursday or Tuesday through Saturday.

Training hours will be 9:00 am to 5:30 pm Central Standard Time, Monday – Friday for approximately 3 months.

*It is imperative that you are here during ALL necessary training.

Pay Information:

The salary range for this position is $17.50 - $18.00/hr.

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.


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Additional Qualifications/Responsibilities

Qualifications:

    High school diploma or equivalent required - Associate’s or Bachelor’s degree preferred.
    Minimum one year of related customer service work experience
    Advanced level of computer skill proficiency, including knowledge of word processing, Excel spreadsheet and database applications, website/internet tools and Microsoft Office applications is required.
    Experience (CRM) Customer Relationship Management marketing organizations preferred.