Go to Market Customer Engagement Working Student (m/f/d)

1KOMMA5°

Your mission

Heartbeat AI is our energy optimisation platform that always provides our customers with the cleanest and cheapest energy. Great go-to-market starts with understanding our customers, and the best way to do that is to talk to them. 

As a Customer Engagement Working Student on the Go-to-Market team, you reach out by phone to customers at key moments in their journey, check in on how things are going, and find out whether there is anything we can do to help. This is not a sales role. It is a listening and support role, where your conversations give the Go-to-Market team a first-hand view of the customer experience across our markets. You will support initiatives end to end, and your insights will directly feed decisions that go to Product, Sales, and Marketing, helping us sharpen our positioning, messaging, and customer journey.

• You support Heartbeat AI GTM efforts across multiple markets by calling customers to check in, understand how their experience is going, and gather first-hand feedback

• You listen carefully and document what customers tell you, turning individual conversations into clear and structured insights for the GTM team

• You identify where we can add value, whether that means answering a question on the spot, coordinating support with the right team, or connecting the customer with a colleague who can help further

• You help customers who are interested in taking the next step find their way to the right team, always with a supportive and pressure-free approach

• You log every conversation accurately in our CRM and keep customer records current, so every customer receives consistent and joined-up support

• You spot patterns across calls, markets, and customer groups, and turn them into short, usable summaries that can be compared across countries and inform positioning, messaging, and journey improvements

• You coordinate logistics and follow-ups with Product, Tech, Marketing, and Sales stakeholders across regions, and join relevant syncs to learn how those conversations happen

• You help maintain performance dashboards and trackers on customer outreach and outcomes across multiple markets, keeping data current so the team can see quickly where we can improve the customer experience, wherever it shows up

• You take ownership of clearly scoped tasks and small projects end to end, checking in proactively when priorities are unclear

• You report into the Go-to-Market Director but work closely with all the Go-to-Market team members across the globe

Your profile

• You are currently enrolled in a Bachelor’s or Master’s programme, ideally in Business, Energy Economics, Communications or a related field, and can work around 15 to 20 hours per week alongside your studies

• You are curious about GTM, customer journeys, or customer insight, and want to learn how a scaling tech company listens to its customers and turns what it hears into better decisions

• You are comfortable picking up the phone and speaking with customers, and you enjoy building rapport with people from all kinds of backgrounds

• You are a genuine listener: you ask thoughtful follow-up questions and know when to speak and when to stay quiet

• You are empathetic and patient, and you stay calm, warm, and professional in every conversation

• You are structured and reliable: you follow through on tasks without being chased, keep accurate notes, and flag early when something’s blocked, even when juggling requests from more than one market team

• You are comfortable working with spreadsheets, CRM tools, and data, and you’re keen to spot patterns in customer feedback rather than just running through a call list

• You communicate clearly and aren’t afraid to ask questions or push back when something doesn’t add up, even when talking to more senior stakeholders

• You are a fast learner who’s comfortable picking up new tools and adapting to a fast-changing environment, and to working with different teams and cultures across markets

• You are fluent in German (C1/C2), written and verbal, as you will be speaking with German customers every day, and you are also fluent in English (C1/C2); additional European languages (Italian, Spanish, or others relevant to our markets) are a plus

• Prior exposure to customer support, the energy market, or a tech/startup environment is a plus, but not a must

Benefits

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen

• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate

• Work with and learn from other super-smart colleagues

• You will enjoy direct contact with core decision-makers

• You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups

• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich

• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass

• Benefits and discounts are yours with Futurebens

• Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time

About us