Director Software Engineering - Bold Group - Security and Alarm (Remote, US)

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Director of Software Engineering to lead the engineering teams in our Security and Alarm portfolio at Bold Group. Bold Group, an EverCommerce solution, serves the electronic security industry with the most comprehensive array of alarm monitoring and integrated financial management solutions tailored to achieve optimal business performance. These leading alarm monitoring systems are complemented by the industry's top accounting and business management systems.

About the Role

The Director of Software Engineering owns the strategy, people, and delivery health of multiple engineering teams in the Security and Alarm portfolio. You will build and develop a bench of engineering managers, set engineering priorities with product, architecture, and business leaders, and hold your organization accountable for sustained delivery, team health, and technical quality at scale.

This is a high-impact leadership role at the intersection of business strategy and engineering execution. You will translate company goals into engineering priorities, represent engineering in senior cross-functional forums, and make sure your teams can deliver reliably and keep getting better. You will also guide the modernization of long-lived platforms so that our products stay dependable for the customers who rely on them around the clock.

Key Responsibilities

People and Organizational Leadership

·       Lead, coach, and hold Engineering Managers accountable for the outcomes of their teams.

·       Build a management bench and a succession pipeline by identifying high-potential engineers and managers and building development plans for them.

·       Hire and retain key engineering talent at the manager and senior individual contributor level.

·       Address senior performance issues with clarity and care, and act early before they become crises.

·       Build a culture of psychological safety, accountability, and engineering excellence.

Delivery and Operational Excellence

·       Own delivery health across multiple teams and sprints, and identify systemic delivery risks before they become incidents.

·       Hold teams to their commitments without micromanaging execution.

·       Define and track engineering health metrics across the organization, including delivery consistency, quality, and team engagement.

·       Drive process improvement at the organizational level and remove structural, process, and personnel impediments that limit delivery.

·       Own capacity planning, budget, and headcount forecasting for the engineering organization.

Scrum and Agile at Scale

·       Be accountable for the health of Scrum practices across every team in your organization.

·       Identify and correct ceremony dysfunction, and coach managers on effective team facilitation and delivery habits.

·       Use delivery metrics to drive improvement across teams.

Technical Leadership and Modernization

·       Partner with Architects and Staff Engineers to maintain architectural coherence and technical quality at scale.

·       Own the technical debt and modernization posture of the organization, including build, buy, and modernize decisions at the portfolio level.

·       Bring enough technical depth to assess architecture and quality trade-offs and to challenge them when needed.

Strategy and Communication

·       Translate business strategy into engineering priorities and a clear roadmap in partnership with Product.

·       Communicate engineering status and strategy to executive audiences with credibility.

·       Build alignment across engineering, product, and business leadership, and influence decisions beyond your direct authority.

·       Represent engineering in budget, headcount, and planning discussions.

About You

You are a leader who understands that great engineering unlocks business growth. You combine the people skills to build strong managers with the technical judgment to keep a complex, long-lived product portfolio healthy, and you stay calm and clear when customers depend on your systems.

Requirements

·       10+ years of software engineering experience, including 5+ years leading engineering managers or multiple teams.

·       Proven record of owning delivery, quality, and team health across multiple Scrum teams.

·       Experience hiring, developing, and retaining engineering managers and senior engineers.

·       Experience building and executing a technology modernization or platform migration strategy for established products.

·       Working knowledge of C#, .NET, and Microsoft SQL Server sufficient to assess architecture, quality, and performance trade-offs.

·       Strong executive communication skills and the ability to build alignment across engineering, product, and business leaders.

·       Experience managing engineering budgets, headcount, and capacity planning.

Preferred Qualifications

·       B.S. degree in a technical discipline or equivalent experience.

·       Experience with enterprise software for the alarm monitoring, security, or other mission-critical industries.

·       Experience with legacy-to-modern platform transitions, such as moving Visual Basic or other older codebases to .NET.

·       Experience leading distributed teams across time zones and including contract partners.

·       Experience applying AI-assisted development tools to improve engineering throughput.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence (“AI”) tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.