Director of Client Delivery

ABOUT THIS ROLE

As a Director, Client Delivery at Kibo, you will be responsible for managing Kibo’s relationships with several of its clients. You will help to manage the implementation of Kibo’s products for new clients and help to support clients after the implementation is completed.

ABOUT KIBO

KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences.  KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value.   

KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”.

By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us! 

WHAT YOU’LL Do

• Provide oversight on Kibo’s implementation projects, working alongside the client and their system integrator. You will provide oversight across the design, build, and test phases of the implementation of Kibo’s Commerce/ Retail (eCommerce and Order Management) applications
• Work with the implementation team to ensure that the implementation design and plan align project requirements and client business objectives
• Lead technical and business discussions internally and externally to provide guidance regarding how to the project team should configure or extend the Kibo platform
• Provide guidance to the project team in project planning, milestones, go-live/solution rollouts, and risk identification/mitigation to ensure deliverables are high quality and timely
• Develop and maintain best practices documentation and reusable frameworks to expedite project execution
• Troubleshoot and resolve issues with Kibo’s products when reported by a client