Director, Client Success - Internal Only

Your job

In this role, you’ll manage a high-performing, multi-vertical US Enterprise XL Client Success organization including Agency and Public Sector, setting the strategy, standards, and operating rhythms aligned to company goals. You’ll hold managers accountable for documentation, SLAs, quality, and KPI progress — intervening early on risks and recognizing wins.

You’ll partner with Sales and cross-functional leaders on segment strategy, account planning, and revenue and retention priorities, while overseeing headcount planning, workload distribution, and account coverage. You’ll deliver market and business updates to leadership, sharing insights that inform product, process, and enablement decisions. Throughout, you’ll model an ownership-driven, solutions-oriented leadership style, drive adoption of business changes, and create access points for ICs through skip-levels, office hours, and quarterly Town Halls with performance updates and Q&A.

Who you are

• Hire, develop, and guide managers and their teams to deliver client value, retain revenue, and achieve company-wide goals.
• Implement scalable processes that decrease time-to-value, improve ROI, and improve retention and growth.
• Establish a framework to surface actionable, data-driven feedback to influence Product and Engineering roadmaps.
• Partner with Sales, Sales Effectiveness, and Talent partners on headcount, coverage, and productivity improvements.
• Coach managers on trusted-partner behaviors; ensure teams act on retention and expansion opportunities aligned to revenue goals.
• Own escalation management with responsiveness and professionalism; remove roadblocks to improve client outcomes, and foster an inclusive, high-performance culture; celebrate wins, enable knowledge sharing, and champion belonging.
• Track the org's fiscal health and manage the cost structure to maximize profitability.

Who we are

• Requires a minimum of 17 years of related experience; or a minimum of 15 years with a Bachelor’s degree; or 12 years and a Master’s degree; or a PhD with 8 years experience.
• Relevant experience in a related field such as HR Tech, HR SaaS, Recruitment, Staffing, high tech, Talent Attraction Tech, Ad/Media Agency, Business to Business (B2B) relationship management, servicing internal and external customers, or equivalent Indeed experience
• Must have an excellent sense of strategy and vision as it relates to business outcomes.
• Ability to build and foster cross-functional relationships.
• Must be able to implement and manage a framework to collect and surface actionable, data-driven feedback to influence our product & engineering teams to inform future product developments.
• Must exhibit fiscal responsibility; track and examine overall team cost structure to maximize profitability, and reduce costs.
• Motivation to quickly learn Indeed’s product suite and our clients’ needs
• Be able to provide coaching, mentoring, career pathing, and constructive feedback to Managers in Client Success, Team Leads, CSMs, and Specialists, utilizing a skills-based performance management system.

Internal Eligibility Requirements:

• Candidates must be a current member of the Client Success or Operations Org
• Candidates must be in either a Manager or Director job profile currently
• Candidates must have spent at least 1 year in their current role.

• An employee must not be on an active formal performance improvement plan (PIP) or have an active written warning on their file at the time of application.

Our mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2026)

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role. 

Salary Range Transparency

Tier 1 - United States of America 137,000 - 205,000 USD per yearTier 2 - United States of America 151,000 - 227,000 USD per yearTier 3 - United States of America 164,000 - 246,000 USD per year

Tier 4  - N/ATier 5 - United States of America 187,000 - 281,000 USD per year

EEO and Accommodations

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers).

Inclusion & Belonging 

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. 

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. 

Reference ID: 2026-47475

U.S. Remote Only - Posting Duration:

The deadline to apply to this position is Friday, July 31. Job postings may be extended at the hiring team’s discretion based on applicant volume.

U.S. Remote & Massachusetts Roles 

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