Director, Account Management

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready to lead the team that turns client relationships into lasting partnerships?

Why This Role Matters

Our biggest clients, including Fortune 500, national, and global employers, trust us with their healthcare and wellbeing strategies, and the team you lead is who they see every day. You’ll guide Strategic Account Executives and Account Managers who protect revenue, uncover growth, and keep those clients confident in what we deliver. Your leadership sets the standard for how we show up in the boardroom and behind the scenes, from renewal negotiations to risk spotted early enough to act on. The clients who stay, expand, and vouch for us publicly are the ones whose teams were coached, aligned, and held to a high bar. When your book of business thrives, Personify Health’s retention, growth, and reputation thrive with it.

What You’ll Actually Do

• Lead and develop your team: Set a clear vision and consistent standards for Strategic Account Executives and Account Managers, using well-prepared team meetings, 1:1s, timely reviews, and recognition to grow people and sharpen performance.
• Own portfolio performance: Take accountability for retention, revenue growth, and outcomes across a book of business that may include Fortune 500, national, and global clients.
• Drive renewals and expansion: Lead renewal strategy and pursue opportunities to grow into new products, services, and populations, shaping pricing and contract negotiations to secure long-term partnerships.
• Build client-specific strategy: Learn each client’s objectives, barriers, and leadership priorities, then partner with Account Management to turn them into actionable, evolving plans that maximize satisfaction, success, and ROI.
• Engage at the executive level: Build credibility with senior client stakeholders such as CHROs and VPs of Total Rewards, leading discovery conversations and capabilities presentations and guiding clients through regulatory issues that affect their benefit plans.
• Forecast revenue and risk: Manage your pipeline with accuracy and give leadership clear leading indicators on revenue, opportunities, retention risk, and trends.
• Safeguard client commitments: Monitor contractual obligations, flag risks to Personify Health leadership early, and oversee action plans that protect relationships and build referenceable clients.
• Align internal partners: Work with cross-functional stakeholders to deliver seamless service and execute client plans from strategy through delivery.
• Represent Personify Health externally: Speak at thought leadership presentations, industry conferences, and client events, backed by current knowledge of the employee wellness and engagement market and the competitive landscape.

Qualifications

What You Bring to Our Team

Education & Experience:

• Bachelor’s degree, or equivalent, in a related discipline
• 10+ years of experience in population health, health plan or health system growth, or a related field, including sales and/or account management plus healthcare and/or data analytics
• 5+ years of experience in a TPA, self-funded health plan, or healthcare benefits administration environment.
• 5+ years leading and developing teams in a matrix organization without direct authority
• Proven track record in account service and consultative selling

Technical Skills:

• Command of consultative selling techniques, including discovery, capabilities presentations, pricing strategy, and contract negotiation
• Understanding of employee benefits, managed care products, and self-funded business
• Knowledge of pharmacy and stop loss underwriting and pricing disciplines
• Familiarity with the labor community and regulatory issues affecting benefit plans
• Knowledge of the US and/or global healthcare ecosystem and employer-sponsored coverage, and how it connects to health and wellbeing strategy
• Proficiency in Microsoft Office Suite and Salesforce, including pipeline and revenue reporting

Benefits

The Highlights:

• Competitive base salary and benefits effective day one
• Comprehensive medical and dental through our own health solutions (yes, we use what we build)
• Unlimited PTO—rest and recharge time is non-negotiable
• Mental health support, retirement planning, and financial protection
• Professional development with clear career progression and learning budgets
• Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $125,000 - $150,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.