Digital Commercial Specialist

About Xace

Xace is a global, multi-licensed finance infrastructure group, providing business accounts, international payments, cards, treasury, FX, safeguarding and financial technology to companies operating worldwide.

Originally built for the iGaming sector, the Xace Group works with more than 1,000 brands, including the industry's leading names.

Xace's technology arm delivers market-leading, module-based technology with hundreds of features, designed for multiple industries and used by other regulated fintechs.

The role

We are looking for a Digital Commercial Specialist to sit at the centre of Xace's commercial organisation, helping to build the systems, processes, data and digital activity that support commercial growth.

This is a broad role for someone who combines commercial awareness with a technical and operational mindset. You'll own and develop our CRM, improve the way we capture and use commercial data, support marketing activity and help the Commercial Director and CEO stay organised across a wide range of commercial initiatives.

You'll work across sales, marketing, partnerships, operations and leadership. One day you might be improving CRM workflows and building a pipeline report; the next you'll be preparing materials for a senior client meeting, coordinating a commercial project or helping launch a new marketing initiative.

The role suits someone who likes being close to the business, is comfortable working with systems and data, and enjoys turning relatively unstructured commercial activity into clear processes and actionable information.

Key responsibilities

CRM & Commercial Systems

• Own the day-to-day administration, quality and development of Xace's CRM (Pipedrive) and related commercial systems
• Build and maintain CRM structures covering prospects, customers, opportunities, contacts, activities and commercial relationships
• Establish clear processes for lead capture, qualification, pipeline management, account management and commercial reporting
• Maintain high standards of CRM data quality, ensuring information is accurate, complete and consistently recorded
• Build dashboards and reporting that give the Commercial Director and leadership team clear visibility of pipeline, activity, conversion and commercial performance
• Develop workflows, automations and integrations that reduce manual administration and improve commercial efficiency
• Work with Technology and other internal teams where CRM or commercial systems require technical support or integration
• Evaluate new commercial and marketing tools and support their implementation where appropriate

Commercial Operations

• Support the Commercial Director and CEO with the day-to-day administration of the commercial function
• Prepare commercial reports, presentations, briefing documents and meeting materials
• Maintain commercial trackers covering opportunities, partnerships, strategic accounts, prospects and key initiatives
• Coordinate follow-ups and actions from senior commercial meetings, ensuring important items are progressed
• Help structure and maintain commercial documentation, including proposals, presentations, account information and partner materials
• Support the preparation of customer and partner meetings, including research, briefing packs and follow-up
• Coordinate commercial projects and initiatives across multiple internal teams
• Help ensure commercial priorities, deadlines and actions are visible and properly managed

Marketing & Digital

• Support the development and execution of Xace's digital marketing activity
• Work with internal stakeholders and external agencies or partners on campaigns, content and digital initiatives
• Maintain and improve commercial and marketing content across relevant digital channels
• Support email marketing, CRM campaigns and customer communications
• Help manage campaign lists, segmentation, targeting and performance reporting
• Monitor marketing and commercial activity and use data to understand what is generating engagement and opportunities
• Support the development of landing pages, digital campaigns and other online commercial initiatives
• Help maintain consistency of Xace's commercial messaging, materials and digital presence

Data & Insight

• Turn CRM, sales and marketing data into useful commercial insight
• Build and maintain regular reporting covering pipeline, lead sources, conversion, commercial activity and campaign performance
• Identify gaps, inconsistencies and trends in commercial data and work with stakeholders to address them
• Support the Commercial Director and CEO with analysis for strategic and operational decision-making
• Develop simple, repeatable reporting rather than relying on manual spreadsheet processes
• Use data to identify opportunities to improve the commercial funnel and customer journey

What you'll bring

• 2–5 years' experience in commercial operations, sales operations, CRM, marketing operations, digital marketing or a similar role
• Experience owning or administering a CRM system, ideally within a B2B environment
• Strong understanding of how CRM data supports sales, marketing and account management
• Excellent Excel / Google Sheets skills and confidence working with commercial datasets
• Experience building reports, dashboards or management information
• Comfortable learning and working across multiple software platforms and digital tools
• Strong organisational skills and an ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Commercial awareness and an understanding of how businesses generate, manage and retain customers
• Strong attention to detail, particularly around data and documentation
• Ability to work independently and take ownership of projects from start to finish

Technical edge
 

You don't need to be an engineer, but you should be technically curious and comfortable getting under the hood of systems.

You should be able to:

• Understand CRM data structures, fields, objects, pipelines and workflows
• Build and maintain CRM reports, dashboards and automations
• Work with APIs, integrations or webhooks at a basic level, or have the ability and interest to learn
• Understand how data moves between CRM, marketing and other commercial systems
• Use spreadsheets confidently for analysis and reporting
• Work with tools such as Power BI, Looker Studio, HubSpot, Salesforce, Pipedrive or equivalent platforms
• Use AI and automation tools to improve commercial workflows and reduce repetitive administration
• Translate a commercial requirement into a practical system or process

What we're looking for in you

• Commercially minded: You understand that systems and marketing activity ultimately need to support revenue, customers and relationships.
• Highly organised: You can bring structure to a busy commercial environment and make sure important things don't fall through the cracks.
• Technically curious: You enjoy learning how systems work and are comfortable figuring things out rather than immediately asking someone else to do it.
• Data-driven: You want commercial decisions to be supported by good information rather than assumptions.
• High ownership: If you see a process that isn't working, you take responsibility for improving it.
• Pragmatic: You can build something useful quickly rather than over-engineering a solution.
• Strong communicator: You can work comfortably with senior leadership, salespeople, marketers, technology teams and external partners.
• Detail-oriented: You care about accurate CRM data, clean reporting and professional commercial materials.
• Proactive: You spot what needs doing and get ahead of it without needing everything to be explicitly assigned.
• Discreet and trusted: You'll have exposure to commercially sensitive information and senior-level discussions, so judgement and confidentiality are important.

A significant advantage

• Experience in fintech, payments, financial services, SaaS or another technology-led B2B business
• Experience with HubSpot, Salesforce or a similar CRM
• Experience connecting CRM and marketing platforms
• Basic understanding of APIs, webhooks, SQL or data integrations
• Experience with Power BI, Looker Studio or similar reporting tools
• Experience running email marketing or CRM campaigns
• Experience working with LinkedIn, website analytics or other digital acquisition channels
• Experience supporting a CEO, Commercial Director, founder or senior commercial team
• Experience working in a fast-growing or relatively unstructured organisation where you have had to build processes from scratch

What we offer

• A broad role with visibility across the commercial side of a global fintech group
• Direct exposure to the Commercial Director and CEO
• Ownership of the systems and processes that underpin Xace's commercial operation
• The opportunity to shape CRM, commercial data and digital marketing from the ground up
• Exposure across sales, marketing, partnerships, strategy and senior leadership
• A role combining commercial, digital, analytical and operational responsibilities
• Career progression across the Xace Group as the commercial function grows