Cyber - Underwriting Specialist Specialty

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Join a growing Cyber Underwriting team at The Hanover and play a key role in expanding our presence across the West Coast and Pacific Northwest. We are seeking an experienced Underwriting Specialist who is energized by building strong agency relationships, driving profitable growth, and helping businesses navigate today's evolving cyber risk landscape.

This role offers flexibility in location and can be based in Idaho, Nevada, Arizona, California, Washington, or Oregon. For the right candidate, this position may be fully remote.

At The Hanover, we recognize that the way people work has evolved. That's why we offer flexible work arrangements designed to support both professional success and personal well-being, empowering our employees to do their best work wherever they are.

The Hanover is committed to fostering a diverse and inclusive workplace where talented professionals can succeed and grow. We value the unique experiences and perspectives our employees bring and believe they help drive innovation, strengthen collaboration, and deliver better outcomes for our customers, partners, and communities. We encourage all qualified candidates to apply.

We encourage all qualified applicants to apply.

Position Overview:

Responsible for identifying, soliciting, underwriting, and selling new and renewal Specialty accounts that drive profitable growth and align with Industry Segments and LOB mix goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates with limited daily supervision seeks technical direction for matters outside one’s authority and general expertise. Operates within a standard letter of authority for all underwriting decisions while managing a book of business, generally with moderate to high technical complexity and coordination. 

This is a full-time/exempt position.

IN THIS ROLE, YOU WILL:

• Employees are expected to meet the essential functions of their role, including maintaining regular, predictable, and reliable attendance and adhering to their assigned work schedules.   

• Onsite attendance requirements may vary by position and are subject to change based on business needs consistent with applicable law.    

• Communicate effectively with internal and external stakeholders using appropriate channels, including phone, email, teams, and in person interactions as required.   

• Ability to maintain sound judgement and attention to detail while managing multiple priorities under pressure in a fast-paced environment.    

The company will provide reasonable accommodations to enable employees to perform the essential functions of the role, consistent with applicable law. 

Technical Underwriting: 

• Knows and applies underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis.
• Uses all appropriate underwriting tools, disciplines and strategies to ensure underwriting guidelines are followed. 
• Understands pricing components and rating methodology and correlates pricing to exposures
• When presented with minimal information on a risk, instinctively knows the key questions to ask to ascertain the full scope of operations and the key exposures and needed controls. 
• Completes file documentation according to best practices guidelines and can clearly explain account decisions.
• Provides clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent.

Portfolio Management & Financial Acumen:

• Manages assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business, and portfolio management goals, by use of proven pipeline and marketing practices.
• Developing an understanding of various financial reporting information and insurance performance measures in the management of risk. 
• Demonstrates an understanding of the market factors that can affect pricing and how it correlates to individuals book, agency’s book, the region, and countrywide. 
• Prepares or analyzes information on underwriting decisions, rate, underwriting requirements, company appetite, status, and declinations to drive results within the assigned territory. 
• Familiarizes oneself with other Hanover departments for leveraging growth in areas of business where portfolio could be more balanced.

Sales Management: 

• Can identify, solicit, pipeline, negotiate, and close accounts aligned with business strategy. Ability to profile assigned agency plant and to strategically market our capabilities to agents.
• Keeps current on state/territory issues, regulations, and trends. 
• Utilizes market and competitor information to enhance relationships and individual account decision making.
• Prioritizes and develops effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment in order to improve yield and retention ratios.
• Operates with a franchise perspective to identify additional sell opportunities to create growth within other LOB’s and customer segments. 
• Partners with other business units to deliver comprehensive insurance solutions
• Demonstrates in-depth knowledge of Hanover’s products and appetite while clearly communicating Hanover’s position at the point of sale.
• Builds and maintains rigorous sales practices using all systems, sales tools and disciplines outlined in the sales best practices.
• Makes presentations to agents and customers. Utilize department and Specialty partners to augment sales process. Effectively utilize Claims and Loss Control to display service and/or technical expertise with present and future customers.

Work Location and Arrangement:

• Work location (remote, hybrid, or onsite) is determined by the Company based on role requirements and business needs and may be modified at the Company’s discretion.    

• Certain roles require the ability to perform job duties onsite, including reporting to designated Hanover offices and attending in‑person meetings, training, or other work‑related activities, as required by business needs.   

• Travel may be required based on business needs and may vary depending on role demands.   

• Flexible work arrangements are guided by the Company’s Flexible Work Arrangement Policy.   

WHAT YOU NEED TO APPLY:

• Bachelor’s Degree or equivalent experience
• Generally, 3-7+ years Specialty or standard commercial lines experience. 
• 3-4+ years’ experience driving agency relationships resulting in profitable new and renewal business as well as complex accounts.
• Demonstrates ability to adapt quickly to change, identify, analyze, and solve problems and willingness to being open to new and different ways of thinking.
• Communication - ability to effectively interact and communicate with all levels of external and/or internal business partners within scope of responsibility, team, and/or matrix environment. Demonstrating ability to consult with internal and external parties on underwriting matters.
• Judgment and Decision Making - Ability to exercise judgment, negotiate and make sound business decisions effectively based on level of authority. Demonstrates confidence in own abilities and is comfortable taking informed risk.
• Agile and Adaptive - Strong ability to identify, analyze and solve problems as well as the ability to learn rapidly, adapt quickly to change, exercise influence, and manage and prioritize multiple concurrent projects.
• Team Work and Collaboration - Openly encourages other team members to share ideas and voice concerns. Shows respect for differences and diversity in ideas and views. Involves other team members to achieve optimal performance. 
• Prioritization and Desk Management - Understands and seeks ways to improve the quality and results of one’s work. Monitors progress against agreed upon timeline and deliverables. Raises awareness if achievement of committed work may be compromised and actively engages in mitigating the situation.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers.  The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.  

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” 

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities.  Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

To view our privacy policy and online privacy statement, click here.  

Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.