Customer Support Representative - Work from Home
Published 2 days ago
United States
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The Opportunity
Description
We're looking for Customer Support Representative - Work from Home, working in BPO industry in Minnesota, United States.
- Outbound dialing to our senior clients and transferring to licensed Medicare sales agents.
- Asking and recording pre-qualifying questions.
- Using sales and communication skills to engage and educate clients.
- Building rapport through authentic conversations.
- Using our proprietary tools to record information and assisting clients in improving their coverage.
- Following our sales scripts and best practices.
- Consistently achieving call, transfer, sale and talk time targets.
Our Client
Our client is at the forefront of revolutionizing health insurance for seniors. They help the be seen and treated as unique individuals by our healthcare system. They are a service-oriented company who not only takes care of their customers, but also their employees.
What's in it for you? Health insurance. Competitive salary and paid time off. 401(K) eligibility after 30 days. All equipment for remote work provided.
Be part of a company where your expertise shine. Celebrated for your accomplishments. Be rewarded for your high performance. Grow your career. Apply now and join their team!
Experience Required for Your Success
- Must have a high school diploma or similar
- Minimum of 6 months experience in a high-volume outbound call center
- Sales experience a plus
- Medicare experience a plus
- Customer oriented attitude
- Basic computer skills
- Organizational skills with the ability to multitask and prioritize projects
- Excellent written and verbal communication
- A strong sense of urgency with the passion to help seniors in protecting their health and finances
- A competitive drive to succeed; you enjoy being a part of a team and value being one of the best on your team
- A career driven professional with the ability to thrive in a fast-paced environment
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
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