Client Support Representative Level 1 - North America
We are hiring at InnQuest Software for a Customer Support Representative to join our growing team in North America!
The successful candidate will have at least 2+ years of previous experience in Hospitality Management or Supervision of a Hotel Front Desk or office environment experience!
InnQuest Software is a leading solutions provider for the hospitality industry with offices in the United States, Australia, Canada, and the UK. Our technology and services leadership, combined with hospitality expertise and global scale, help more than 5500 properties in over 100 countries manage more than 450,000 hotel rooms every day!
The Client Support Representative will provide support for all InnQuest products, facilitating case management and solutions. This position is crucial to high customer satisfaction among InnQuest clients. A successful candidate must be able to assess and diagnose client issues, as well as effectively articulate solutions to clients via telephone, e-mail, and chat. Hotel Management experience is preferred for this position.
Hotel Management experience is essential for this position!
Here is a little window into our company: InnQuest Software was founded in 1994 with a belief that guests deserve an excellent hospitality experience and hoteliers deserve a management system that would allow them to maximize the guest experience and property. InnQuest's popular hotel management software, roomMaster, is used in over 100 countries and by over 5,500 clients worldwide. The software was developed by hoteliers for hoteliers and has been widely praised for its intuitive performance and ease of use. roomMaster provides every software management product a hotel needs in one simple turnkey solution, including a booking engine with a channel manager linked to Expedia and InnQuest's office is in Tampa, Florida, with international offices in Australia, Canada, and the United Kingdom with resellers in the Caribbean, Fiji, New Zealand, Cambodia, Malaysia, and South Africa.
The successful candidate can be based anywhere on the East Coast of the US, working in a remote work model!
What your day will look like:
About You:
For further information about InnQuest Software, you can visit our website at:
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
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