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The associate will manage onboarding, renewals, and daily support for a portfolio of B2B clients. They will also track health scores, troubleshoot issues, and collaborate with the sales team on expansion opportunities.
Location: Remote, Latin America (LATAM)
Work Arrangement: Fully Remote
Employment Type: Full-Time
Openings: 1
Industry: B2B SaaS / Customer Success
Compensation: $1,200 to $1,800 USD/month
Experience: 2+ years in customer success, account management, or client-facing operations
Schedule: Monday to Friday | overlap with U.S. Eastern Time (ET)
English Proficiency: Advanced written and spoken English required
Start Date: As soon as possible
We are hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients. This posting is used internally at Emerald to demonstrate our AI assessment flow end to end.
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