Customer Education Trainer (Virtual, SaaS)

Summary of the Role and Team 

As a Customer Education Trainer, you will join Varicent’s Customer Education team and play a critical role in helping customers develop the skills, knowledge, and confidence needed to successfully use Varicent solutions. 

You will lead the delivery and ongoing evolution of Varicent’s instructor-led customer enablement programs, including the Admin Enablement Program and product-focused webinar series. Working closely with Product, Customer Success, Support, and Education teams, you will design and facilitate learning experiences that improve product adoption, customer proficiency, and long-term customer success. 

This role combines training delivery, learning program design, cross-functional leadership, and customer advocacy. In addition to facilitating training sessions, you will help shape education strategy, mentor team members, and contribute to the growth and scalability of Varicent’s customer education programs. 

What You Will Be Doing 

• Deliver engaging virtual instructor-led training (vILT) sessions, webinars, and customer learning experiences focused on Varicent products and best practices 

• Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and training curricula 

• Translate complex product concepts into practical, customer-focused learning experiences that support adoption and business outcomes 

• Design and recommend new learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback 

• Analyze participant feedback, learning effectiveness, and training metrics to continuously improve program quality and customer outcomes 

• Mentor facilitators and support the development of training standards, instructional practices, and team capabilities 

• Collaborate with Product, Support, Enablement, and Customer Success teams to align learning initiatives with customer goals and product strategy 

• Evaluate and recommend technologies, including Generative AI solutions, that improve learning experiences, scalability, and operational efficiency 

What You Bring 

• 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role 

• Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences 

• Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies 

• Ability to simplify technical concepts and translate them into practical, learner-friendly content and experiences 

• Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms 

• Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices 

• Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority 

• Strong communication, presentation, organizational, and stakeholder management skills 

Success Outcomes 

First 90 Days 

• Complete onboarding and develop proficiency in Varicent products, customer education programs, and instructional delivery processes 

• Begin facilitating portions of Admin Enablement and webinar sessions while receiving feedback and coaching 

• Build relationships with Product, Support, Customer Success, and Education stakeholders 

• Identify opportunities to improve learning content, participant engagement, and training delivery processes 

Within 6 Months 

• Independently deliver customer-facing enablement programs and webinar sessions 

• Consistently facilitate engaging learning experiences that receive positive learner feedback and drive knowledge retention 

• Contribute enhancements to curriculum, training materials, and educational resources based on customer needs and product updates 

• Actively mentor team members and contribute to the development of facilitation standards and best practices 

• Participate in customer-facing events and represent the Education team effectively 

Within 12 Months 

• Serve as a trusted learning consultant and subject matter resource for customer education initiatives 

• Lead strategic improvements to the Admin Enablement Program and broader customer learning ecosystem 

• Demonstrate measurable contributions to customer adoption, learner engagement, and education program effectiveness 

• Champion innovative learning approaches, including AI-enabled learning solutions and scalable delivery models 

• Influence education strategy through customer insights, product knowledge, and learning analytics 

For this role, the estimated annual base salary range is between 80,000.00 - 105,000.00 CAD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. 

This posting is for an existing vacancy. 

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. 

Overview of Benefits: 

• Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs
• Time Off — PTO and public holidays to rest, recharge, and do what matters most
• Volunteer Days — Dedicated time to give back and support the communities that matter to you
• Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
• Financial — Compensation that reflects your market and your value
• Retirement — Retirement plans designed to help you build long-term financial security
• Tuition Assistance — Invest in your growth with support for continuing education and professional development
• Flexibility — Work where you thrive, with remote and hybrid options available across most regions