Consultant Partnerships

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Communications and Customer Success Consultant

UNIT/DIVISION: Private Partnerships (PSP)
DUTY STATION: Remote

CONTRACT TYPE: Short-Term, Regular CST I

DURATION: 11 months
LINE MANAGER/SUPERVISOR: ShareTheMeal Global Content Strategy & Operations Manager

ORGANIZATIONAL CONTEXT
The United Nations World Food Programme (WFP) is the 2020 Nobel Peace Prize Laureate. WFP is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Around 20,000 people work for the organization, most of them in remote areas, directly serving the hungry poor.
To reach a world with zero hunger, WFP is investing in and growing private sector fundraising and partnerships. ShareTheMeal is WFP’s fundraising and awareness-raising app. Free to download, the award-winning app is a pioneering way for people to join our efforts in creating a world with zero hunger. ShareTheMeal currently has more than 1.3 million supporters worldwide, who have shared more than 185 million meals (US$ 100 million).
WFP is pursuing an ambitious growth strategy for individual giving, and ShareTheMeal is a key driver for this strategy going forward. The team, located remotely, is focused on increasing the funds raised to help get to zero hunger by further developing the app to include new and innovative features, increasing the engagement of existing users and growing the user base through marketing and communication initiatives. As the user base has grown, there is a significant opportunity to increase funds raised from existing users and deliver an exceptional experience to build a long-term relationship with each supporter.

PURPOSE OF THE ASSIGNMENT
The Consultant, reporting to the ShareTheMeal Global Content Strategy & Operations Manager, is expected to:

• Manage translator team including correspondence, engagement and onboardings.
• Manage ShareTheMeal’ s localization platform including collaboration between translations and internal team, ensuring all copy is correctly translated and updated and implementing any corresponding process improvements.
• Prepare and implement content for the app and website using CMS and localization management platform.
• Work closely with the CRM Manager in the creation of emails, push notifications and in-app campaigns.
• Support the analysis and reporting of CRM campaigns and provide recommendations to optimize performance based on results.
• Conduct customer support activities and develop process improvements.
• Support other workstreams as needed.

DELIVERABLES AT THE END OF THE CONTRACT:
• Created effective content for ShareTheMeal, improving engagement and conversion through ongoing optimization.
• Contributed to content strategy and content standards.

QUALIFICATIONS AND EXPERIENCE REQUIRED
Education

■ Bachelor’s degree, master’s degree is preferred

Work history
■ 3-5 years of relevant experience, preferably i n digital content production, copywriting, communications, or similar. Experience creating content for a mobile app is an advantage.

Technical expertise
■ Strong writing skills and attention to detail

■ Essential computer skills in Microsoft Office applications: proficiency Word, PowerPoint, and Excel
■ Proven ability to conceptualize, plan, manage, develop, and monitor processes.
■ Excellent understanding of global issues and an ability to translate WFP’s mission

Soft skills
■ Highly organized with exceptional planning skills to deliver on commitments.
■ Outstanding analytical, negotiation and advocacy skills
■ Ability to think creatively and strategically.
■ Excellent communicator with ability to work collaboratively with colleagues across different cultures, disciplines, and time zones.
■ Willingness to be adaptable and ‘roll your sleeves up’ to get the work done across a small team with big ambitions.
■ People-oriented, uses tact and courtesy to give and receive information with a variety of individuals.
■ Motivated team spirit and contributed to a gender-balanced, inclusive, and sound working environment.
■ Highly adaptable to change and comfortable dealing with ambiguity, stress and competing demands with grace and humor.

Language(s)
■ Excellent command of spoken and written English

■ Intermediate knowledge of another official UN language would be a plus (Arabic, Chinese, French, Russian, Spanish).

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.