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FEFA LLC is seeking a Clinical Support Coordinator (MA) to navigate and work within proprietary electronic medical record system to evaluate and process patient health information to determine outcomes for various types of medical and specialty exams. Conduct a review of a variety of examination documentation, test results, assessments and information and, by corroborating via phone interview with Service Members and Veterans, provide a clear, comprehensive and concise final product. Work in partnership with providers, Veterans, and Service Members via the call line to ensure examination meets regulatory and contractual requirements for compensation and benefit rating purposes. Possess the ability to shift focus and multitask while maintaining professional demeanor to meet customer and provider needs. Identify emergent behavioral health issues and initiate intervention when necessary.

Key Responsibilities:

  • Evaluate and approve Veterans Benefit Administration (VBA) Order Requests
  • Review Compensation & Pension (C&P) request documents
  • Review claims file for completion of the claims file outline to facilitate LHI providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires (DBQs)
  • Communicate with a diverse group of people/disciplines while serving as a point of contact (POC) for internal and external entities.
  • Monitor, manage and prioritize all VA Clinical Operations order related tasks for this role to facilitate controlled workflow to meet or exceed contractual requirements
  • Role and scope
  • Position requires the ability to identify lab results and ancillary services
  • Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
  • Proficient computer skills including Microsoft Office programs
  • Must possess excellent written, verbal and interpersonal communication skills, as well as multi-tasking and teamwork skills
  • Ability to perform detailed work with a high degree of accuracy


    • Completion of an accredited Medical Assistant program and current certification (CMA) from an accredited certifying body or Associate's or Bachelor's degree in a related field (e.g., Healthcare Administration, Medical Assisting). 
    • Minimum 5 yrs experience in healthcare
    • Must be able to type 40 WPM
    • Knowledge of healthcare documentation to include medical, behavioral, and psychological terminology
    • Excellent verbal and written communication skills including, strong telephone etiquette and interpersonal skills
    • Ability to identify lab results and ancillary services
    • Ability to interpret medical documentation
    • Experience working in an Electronic Medical Record system
    • Ability to work Tuesday - Saturday / 6am-4:30pm CST
    • Knowledge of healthcare documentation and terminology
    • Ability to anticipate potential problems and explore solutions collaboratively
    • Demonstrates a coachable mindset and ability to remain focused
    • Proficiency in healthcare documentation and terminology
    • Excellent written, verbal, and interpersonal communication skills
    • Strong multitasking and teamwork skills
    • Ability to perform detailed work with a high degree of accuracy
    • Knowledge  of CPT and ICD coding
    • Experience  with traumatic brain injuries, neuropsychological testing, or behavioral      health
    • Home  health, Military or hospice care experience
    • Technical (basic computer knowledge)
    •  Ability to type 40 WPM 
  • Knowledge and previous use of:
    • Browsers
    • Chrome, Edge, etc
    • Search engines
    • Google, MSN, Yahoo etc
    • SharePoint
  • Common keyboard/computer commands
    • Copy
    • Paste
    •  Insert
    • Differentiation of right vs. left click
    •  Drag and Drop
  • Proficiency with Microsoft Suite 
    • Outlook
    • OneNote
    • WORD/Excel 
    • Teams
    • Previous experience with an EMR/HER system
    • Experience with a virtual learning platform
    • MicroSoft Teams, Zoom, WebEx
    • Screen sharing
    • Ability to troubleshoot
  • Code of Conduct
    • Dress Code: While this is a work from home option we do expect certain standards for attire
    • Business casual please (tops and bottoms are required)
    • Dependent care
    • Alternate care is required for dependents
    • Children should not be in the background or the same room
  • Distractions
    • Minimize interruptions such as people, pets, personal cell phone
    • Professional demeanor and use of company resources
    • Adequate office space
    • Closed and locked door are a requirement 


FEFA LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.

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