Clinical Operations - Coordinator

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Coordinator is responsible for providing support to Management for the assignment of clinical offering request for all of the Clinical Non-Adjudication offerings which are submitted through eProject and Salesforce for processing.

Additional responsibilities to include but not limited to the following:

• Assists in the design and implementation of Clinical data collection processes, including the development of relevant forms, case report details, and electronic data capture systems.
• Performs data entry tasks, ensuring that data is accurately and consistently entered into databases. Validates and verifies the entered data for completeness and correctness.
• Operates quality checks and audits on clinical data to identify and resolve discrepancies or errors.
• Maintains clinical databases, including data storage, organization, and retrieval, ensuring stringent security, confidentiality, and compliance with applicable regulations and standards.
• Prepares clinical data analysis activities, such as generating reports, completing summaries, and performing statistical analyses.
• Organizes, files, and maintains physical files and supporting documentation.
• Handles clinical administrative information by responding to queries, escalating more complex issues to management for review and resolution.
• Documents solutions and creates reports to identify common issues, trends, and opportunities for improvement.
• Exercises established clinical protocols when directed, and assists in providing ongoing support to enhance user experience.

Required Qualifications

• 1 plus years' experience in customer service or call center environment
• Data Analyst skills with prior experience Excel on intermediate level.
• Detail oriented with a focus on quality
• Ability to work independently and collaboratively across departments
• Ability to work a flexible schedule as needed
• Regular and predictable attendance

Preferred Qualifications

• Excellent Communication skills
• Previous experience working with Pharmacy Benefits Management (PBM)

Education

High School Diploma or General Equivalent Development (GED)

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.