Client Success Specialist

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. 

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. 

NHA is building the next generation of allied health professionals.  Since 1989, we have helped over 1.25 million people access a better future in healthcare.  From innovative learning solutions to certification and career development, we partner with individuals, educators and employers to elevate the learning experience, ensure practice and career readiness and drive positive outcomes for the industry, allied health professionals, and ultimately patients. NHA is a brand in Ascend Learning's healthcare segment.

WHAT YOU'LL DO 

WHERE YOU’LL WORK 

This position offers the flexibility of remote work.

• Serve as a primary point of contact for customers with operational and service-related needs. 
• Manage customer requests from intake through resolution, ensuring timely follow-through and communication. 
• Support identified issues, identify solutions, and coordinate with internal teams as needed. 
• Prioritize account maintenance, customer onboarding activities, and ongoing product utilization. 
• Process customer requests related to products, services, course administration, exam administration, and account updates. 
• Support order processing, and other administrative workflows in partnership with Sales. 
• Conduct proactive client outreach to support account management initiatives, address emerging needs, and strengthen ongoing partnerships. 
• Maintain accurate CRM records, case documentation, and workflow activities. 
• Identify opportunities to improve processes, reduce recurring issues, and enhance the customer experience. 
• Partner with Sales and Client Success Education to support customer satisfaction, retention, and long-term partnership success. 

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $50,000.00-$71,500.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.  

BENEFITS 

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.