Chief Operating Officer

About the Client

Our client is one of the leading crypto companies in Europe, offering a full ecosystem of crypto-financial services to businesses worldwide. Their offering crypto processing, B2B crypto wallets, and a SaaS solution, powering hundreds of millions of euros in transactions each month for clients across travel, iGaming, e-commerce, and digital entertainment. The company operates under regulatory licensing and adheres to strict AML/KYC standards, and is recognised as a leading player in the European crypto payments space, serving hundreds of businesses worldwide.

Role Overview

As the Chief Operating Officer, you will play a pivotal role in enhancing business efficiency and driving growth. This is a unique opportunity to impact the company's strategic direction by improving processes and fostering collaboration across multiple departments. Your work will directly contribute to entering new markets and launching new products, ensuring rapid value delivery to customers.

Key Responsibilities

• Improve business efficiency and help departments achieve greater results with existing resources.

• Analyze processes, structure, and distribution of responsibilities to identify systemic constraints to growth.

• Build effective collaboration between Product, Technology, Operations, Commercial, Finance, Legal, and Compliance departments.

• Translate the CEO's strategic goals into concrete programs, tasks, metrics, and areas of accountability.

• Take ownership of, or act as the lead facilitator for, major cross-functional initiatives.

• Ensure execution of projects related to entering new markets, licensing, product launches, and changes to the operating model.

• Develop a KPI system and performance management framework for departments.

• Increase the speed of decision-making and value delivery to customers.

• Manage functional leaders, strengthen teams, and promptly resolve organizational blockers.

• Participate in strategic planning and defining the company's future structure.

Requirements

• At least 5 years of experience in Fintech, Payments, or other regulated financial services.

• Experience in Crypto is a plus but not required.

• Experience working in a fast-growing or transforming business.

• Experience managing multiple functions and teams around 30+ people.

• Experience at a company with 500 to 1,000 employees is preferred, bringing mature scaling practices.

• Proven track record of improving operational efficiency and performance.

• Experience delivering major initiatives spanning multiple departments.

• Understanding of P&L, unit economics, cost management, and how operations impact business results.

• Experience building processes in a multi-market, multi-license, or multi-entity environment is a significant advantage.

• Languages: English

• Experience in fintech

Key Soft Skills

• Mature, independent, and hands-on leadership with a strong inner core.

• Ability to demand results and make difficult decisions while building trust-based relationships.

• Seen as a partner by functional leaders, not as an additional layer of control.

• Strong problem-solving skills and business acumen.

• Excellent communication and collaboration skills.

What We Offer

• Competitive salary aligned with experience and bonus system

• Collaborative and transparent team culture

• High-impact role in a scaling fintech company

• Recognition of personal milestones and achievements

• Social benefits