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The Benefits Operations Specialist will manage end-to-end administration for EMEA benefit programs, including enrollments, leaver processing, and insurance claims. They will serve as a subject matter expert, resolving complex employee inquiries and ensuring data integrity across payroll and vendor systems.
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
We are looking for a Benefits Operations Specialist to join our People & Culture team. This is a remote role based in Ireland, reporting directly to the Senior Manager, People Operations EMEA. As a Benefits Operations Specialist, you will act as a subject matter expert in the day-to-day execution and administration of our EMEA benefit programs. You will serve as the operational backbone of the benefits function, ensuring the employee lifecycle—from onboarding to offboarding—is managed with precision, empathy, and full compliance, with an emphasis on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service.
What you’ll do (Role Expectations)
Lead end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity across all benefit providers
Serve as the senior escalation point for complex employee inquiries, resolving issues within established SLAs and educating team members on available support programs
Identify process ambiguities to author standard operating procedures (SOPs) and manage end-to-end invoice reconciliation for vendor billing
Who You Are (Success Profile)
You thrive in ambiguity. You are comfortable building the path as you walk it, viewing dynamic and evolving environments as opportunities to create meaningful operational impact.
You act like an owner. Your passion for the mission fuels your bias for action, operating with integrity and navigating seamlessly between strategic oversight and detail-oriented execution.
You are a problem-solver. You lean into complex operational challenges with urgency and focus, finding scalable solutions that deliver lasting value.
You are a high-trust collaborator. You are ambitious for the entire team, welcoming constructive feedback and demonstrating the candor, clarity, and respect necessary to earn trust.
You are a learner. You embrace a growth mindset, proactively pursuing professional development and constructive input to continually elevate your partnership and expertise.
What We’re Looking for (Minimum Qualifications)
Demonstrated ability to leverage modern AI tools and digital workflows to streamline operational tasks and drive daily productivity
Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience
4+ years of dedicated experience in HR benefits administration, with a strong focus on benefits operations
Technical proficiency in HRIS platforms (Workday preferred), payroll systems, and benefit vendor portals
Advanced Excel skills for data auditing, complex payroll reporting, and invoice reconciliation
What Will Make You Stand Out (Preferred Qualifications)
Proven ability to leverage AI technologies and automated workflows to drive measurable operational efficiency
Direct experience working within a global, public SaaS or high-growth technology enterprise
Demonstrated ability to operate independently and make sound operational decisions with minimal guidance in a fast-paced environment
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Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Ireland locations. Individual pay placement within this range is determined based on objective, gender-neutral criteria including job-related skills, relevant experience, and education or training. The base salary range listed for this full-time position excludes commission/bonus/equity (if applicable) and benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
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