Behavioral Health VA – Insurance, Scribing & Admin - IT

This is a remote position.

We are looking for a detail-oriented and compassionate Virtual Assistant to support a growing behavioral health practice. This is a varied role that combines insurance verification, claims support, front desk administration, scribing, marketing outreach, and personal administrative support.

The ideal candidate is organized, professional, comfortable handling sensitive patient information, and able to manage multiple priorities while maintaining a high level of accuracy and confidentiality.

Responsibilities

Insurance & Claims

Verify patient insurance eligibility and benefits for behavioral health services

Review coverage details, benefits, copays, deductibles, and authorization requirements

Assist with managing claim rejections and denials

Follow up on outstanding insurance or claims-related issues

Maintain accurate insurance and patient records

Front Desk & Patient Support

Schedule and manage patient appointments

Assist with patient intake and administrative paperwork

Respond to patient inquiries by phone, email, or other communication channels

Help maintain an organized and efficient patient scheduling process

Provide friendly, professional support to patients while maintaining confidentiality

Scribing / EHR Support

Listen to or review session information and prepare concise summaries for documentation

Enter or format session summaries for the VA/provider to add to the EHR

Ensure documentation is organized, accurate, and completed in a timely manner

Follow established documentation and privacy procedures

Marketing & Outreach

Contact local healthcare offices and practices to introduce the practice and coordinate lunch-and-learn opportunities

Follow up with offices and maintain outreach records

Coordinate calendars and schedules for meetings and events

Assist with basic marketing and administrative tasks as needed

Personal Assistant & Administrative Support

Manage appointment scheduling

Maintain calendars and coordinate appointments

Assist with other administrative and personal assistant tasks as assigned

Help with day-to-day organization and follow-up to keep tasks moving forward

Requirements

Requirements

Previous experience in healthcare administration, behavioral health, medical billing, insurance verification, or a similar role

Experience verifying insurance benefits and handling claim issues is strongly preferred

Comfortable working with sensitive and confidential patient information

Strong attention to detail and organizational skills

Excellent written and verbal English communication

Comfortable communicating with patients, healthcare offices, and insurance companies

Able to manage multiple responsibilities and prioritize tasks independently

Experience with EHR/EMR systems is preferred

Scribing or medical documentation

Reliable internet connection and a suitable work-from-home setup

Technical Requirements:

Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred).

A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup.

Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions.

Backup power source required (UPS or generator) to maintain connectivity during outages.

Quiet, professional workspace suitable for voice work — free from background noise and interruptions.

Noise-canceling headset required.

Reliable computer with sufficient processing power to run software systems and softphone simultaneously.

You must have Windows 11 or the most recent Apple OS / Update

Benefits

Compensation & Payments

Competitive hourly rate

On-time payments, every time

Payments processed via Wise

Training & Support

Direct client training provided — you are never thrown in blind

Dedicated Account Manager as your point of contact

Stable, long-term placement with a growing U.S.-based company

Exposure to a wide range of modern SaaS platforms

Potential for increased responsibilities as the company scales

Tenure recognition for long-term team members

Clear escalation paths — you always know who to go to

Work Environment

100% remote — work from home

U.S.-based company with structured operations

Stable, long-term account placements (not gig-style work)

Supportive team culture across all accounts

Growth & Experience

Build your U.S. industry experience

Exposure to multiple practice types and platforms

Potential for increased hours or additional accounts based on performance

Strengthen your resume with verified, legitimate U.S. client experience

Recognition

Tenure recognition for long-term team members

We value loyalty and recognize those who grow with us