Administrative Business Partner Associate

Position Title: Administrative Business Partner Associate

Position Location: Remote — work virtually from anywhere in the United States

Salary

QC Servion recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates.

Job Summary

The Administrative Business Partner Associate is an administrative and operational support role embedded within a designated department or enterprise business unit. This position supports the consistent execution of departmental priorities by completing structured administrative tasks, maintaining documentation and tracking systems, coordinating routine workflows and providing dependable day-to-day support to department partners and leadership.

The Associate works primarily within established processes, procedures and guidelines and receives direct supervision and guidance on assignments. The ideal candidate is organized, dependable, receptive to direction and comfortable learning new processes and tools.

Successful candidate should demonstrate basic exposure to common business tools, a willingness to learn and the ability to apply feedback and instruction consistently.

This position supports departmental initiatives and general operations through accurate documentation, effective communication, organization and reliable follow-through. As part of the Administrative Services function, the Associate collaborates with department partners and cross-functional teams while learning how administrative support contributes to broader departmental and organizational objectives.

The Administrative Business Partner Associate will receive direct supervision and specific instruction on day-to-day work, new assignments and unfamiliar processes. The Associate is expected to ask questions when clarification is needed, follow established guidelines and progressively build the skills required to take on greater responsibility.

Essential Functions

Department Administrative & Execution Support — 60%

• Support established department workflows, schedules, deadlines and recurring administrative activities
• Track assigned action items, tasks, deliverables and due dates using established tools and processes
• Prepare, document and distribute routine meeting notes, action items and department updates using established templates
• Assist with coordination of departmental initiatives by gathering information, updating trackers and completing assigned administrative tasks
• Follow up on assigned items and communicate status to the appropriate manager or department partner
• Escalate questions, missing information, delays or potential issues to the appropriate manager for guidance
• Assist with preparation and maintenance of routine reports, dashboards, presentations and department documentation
• Maintain organized electronic records and documentation according to established standards
• Support department partners with recurring administrative and operational activities as assigned

Workforce, Systems & Readiness Tracking — 15%

• Maintain and update department systems including rosters, intake forms, spreadsheets and tracking tools according to established procedures
• Enter and update workforce information such as employee names, roles, program assignments and start and end dates
• Review assigned records for missing or incomplete information and escalate discrepancies for review
• Assist with maintaining accurate and organized department records
• Support onboarding, training, compliance and workforce-readiness activities using established checklists and processes
• Coordinate with HR, Administrative Services, Training and other internal teams as directed
• Learn department-specific systems, workflows and documentation requirements

Logistics, Travel & Department Support — 15%

• Assist with travel arrangements and logistics for leadership and department activities using approved processes and guidelines
• Maintain travel, hotel, vendor and department reference information
• Assist with expense and timesheet-related administrative activities
• Support coordination of internal meetings, events and department activities
• Assist with calendar management and scheduling of internal and external meetings
• Provide general administrative support to department partners as assigned

Technology, Digital Tools & Administrative Efficiency — 10%

• Use Microsoft Office and other approved business tools to complete routine administrative assignments
• Develop proficiency in Excel, Word, Outlook, PowerPoint, Teams, SharePoint and other department systems through training and practical use
• Use approved AI-enabled and digital tools to assist with drafting, organization, documentation and routine administrative work
• Follow established processes for using technology and maintaining accurate information
• Participate in training on new systems, applications and digital tools
• Identify routine administrative challenges and raise them to the appropriate manager or department partner
• Demonstrate willingness to learn new technologies and progressively improve efficiency

Complete assigned tasks and deliverables on time and on budget.

• Perform other related duties as assigned.

Position Requirements

Beginner / foundational level unless otherwise noted

• Basic knowledge or exposure to administrative and clerical procedures such as word processing, file management, recordkeeping and general office practices
• Basic exposure to scheduling, travel coordination or event support preferred
• Beginner-level experience with Microsoft Office applications such as Excel, Word, Outlook, PowerPoint and Teams
• Prior SharePoint, Adobe or Bluebeam experience is helpful but not required
• Basic familiarity with AI-enabled or digital productivity tools is helpful but not required
• Ability and willingness to learn new software, systems and administrative processes
• Ability to follow written and verbal instructions and established procedures
• Ability to receive feedback and apply direction to future assignments
• Ability to complete assignments accurately with attention to detail
• Ability to communicate professionally in written and verbal form
• Ability to ask questions and seek clarification when requirements are unclear
• Ability to work successfully as part of a team
• Ability to maintain confidentiality and appropriately handle sensitive information
• Ability to work successfully in a fully remote environment with direct supervision, regular communication and established expectations
• Ability to maintain organized and complete documents and electronic files
• Ability to manage multiple assigned tasks and communicate when priorities or deadlines conflict
• Dependability, professionalism and consistent follow-through
• Self-motivation and willingness to progressively develop greater independence as skills and experience grow

Physical Demands

The following physical demands must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands and fingers to operate a computer and communicate verbally and in writing.

Travel Requirements

• Up to 5%, this may include travel to any or all 50 US states
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

Education / Experience

• Minimum of two years of experience in a professional office or consulting services environment

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option). 
• Flex spending accounts (FSA). 
• Dental and vision plans. 
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26. 
• 401k with company match and self-directed brokerage account option. 
• PTO including additional paid time off during the last week of the year. 
• Company paid life insurance coverage for employees and their eligible dependents. 
• Short and long-term disability, AD&D coverage. 
• Professional development opportunities, tuition reimbursement, and professional licensing assistance. 
• Paid parental leave after one year of employment. 

CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is QC Servion's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

EEO

QC Servion provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Notice To Third Party Agencies

QC Servion does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to QC Servion in the absence of a signed Service Agreement where QC Servion has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of QC Servion and QC Servion will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.