Account Manager – Remote - Cigna Global Health Benefits

The job profile for this position is Account Management (IC) Senior Associate, which is a Band 3 Senior Contributor Career Track Role.

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The Account Manager in Global Health Benefits will be responsible for managing a book of business within our small-to-medium group segment for existing global accounts.  This consists of managing renewals for the block of business, adding/selling additional business to existing accounts, and converting accounts to a higher level of products/services.  As owner of this block of business, there is a responsibility to manage client relationships, while providing consultative and proactive solutions, supporting their global needs.  Role is Incentive Compensation (IC) eligible.

Roles and Responsibilities

• Client and customer facing responsibility for day-to-day support of client needs.
• Provide consultative pro-active information/recommendations with clients on an on-going basis.
• Manage a block of business approximately 150-200 small-to-medium accounts and average of $7M-$9M in total premium.
• Possess knowledge of the practices, techniques, and tools associated with outstanding consultative service to clients and customers.
• Responsible for renewals on existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
• Educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service-related matters.
• Thorough understanding of health service products & services, and the operating requirements to support client management plan goals and sales processes.
• Utilize organization's sales information systems to document pertinent client information.

Qualifications

• Bachelor's degree preferred or equivalent work experience; high school diploma or equivalent required
• 2+ years Account Management and/or client-facing sales experience required
• International experience with multinational clientele required
• Strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction
• Excellent organization, efficiency, negotiation and presentation skills
• Ability to effectively manage productive meetings
• Strong written and verbal communication skills required
• Client and customer focus with the ability to build rapport and be a team player within the Cigna Healthcare organization
• Ability to analyze and solve problems created and presented by the business environment, regulations, internal processes, and system limitations.
• Ability to exercise independent judgment within established company guidelines
• Familiar with multiple software and system-based applications, such as Microsoft 365, Outlook, database & spreadsheets (i.e. Excel), and Salesforce.
• Must be willing to travel in support of client and organizational meetings.
• Health and Life Insurance License or ability to obtain required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.