Account Manager

Account Manager

Location Requirement: Candidates must reside in one of the following states to be considered for this remote position: (NY Sales Team Region): Virginia (VA), West Virginia (WV), District of Columbia (DC), Maryland (MD), Delaware (DE), Pennsylvania (PA), Ohio (OH), New York (NY), New Jersey (NJ), Rhode Island (RI), Connecticut (CT), Massachusetts (MA), Vermont (VT), New Hampshire (NH), Maine (ME)

Compensation: Base salary plus sales commission structure

Account Manager Role Summary and Responsibilities:

Summary:  

The Account Manager is the front line of service and communication with our client base. This role is responsible for developing business relationships, educating clients about our products and services, consulting on product selection, processing order inquiries, moving inquiries through the revision & confirmation process, securing deposit payments, and ensuring a satisfactory customer experience throughout all phases of the rental process. The Account Executive conducts extensive communication both externally and internally, and is accountable for a high degree of accuracy across all aspects of the job. 

Duties and Responsibilities include the following. Other duties may be assigned.

1. Conduct market research to identify new or undeveloped business opportunities

2. Develop relationships with new leads

3. Educate customers about our products and services, how to work with rental products, and which products are appropriate for each use case

4. Manage expectations and timelines surrounding the rental process

5. Receive, input, and manage order inquiries in IntelliEvent software system

6. Follow up & confirm pending orders to ensure timely processing through our Operational protocols

7. Liaise with Operations / Production regarding product availability, fulfillment logistics, inventory, aberrations, etc to strategize optimal client experience

8. Process deposit payments, providing receipts & confirmation of order reservation

9. Manage customer data including: accurate contact information for all parties within an account, signed Rental Agreements, completed CC Authorization Forms, valid tax forms, etc.

10. Assist with troubleshooting issues with delivery, product quality, customer (dis)satisfaction, returns issues, missing items, etc.

11. Represent Nuage Designs publicly at industry events and online via any publicly-available social media platforms (if shared)

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Ability:

• Ability to read, analyze, and interpret business documents.

• Strong communication skills, both written and verbal.

Math Ability:

• Ability to calculate figures such as discounts, percentages, and proportions.

Reasoning Ability:

• Strong organizational skills

• Versatile problem solver

• Exceptional critical thinking skills 

• Superior attention to detail

Computer Skills:

• Proficiency in IntelliEvent software

• Proficiency in Microsoft Office, particularly Excel and Word

• Experience with CRM systems and order management software

• Familiarity with Stripe credit card processing system

• Ability to learn and quickly develop proficiency in new systems is expected

Education/Experience:

• Bachelor’s Degree from four year college or university desired

• Experience in the Event or Hospitality Industry in one of the following functions highly desired:

  • Sales

  • Coordination

  • Administration / Admin Assistant

Knowledge, Skills, and Other Abilities:

• Excellent written communication skills, ability to convey detailed information succinctly & accurately via email.

• Proven ability to prioritize tasks

• Strong organizational skills

• Self motivated, works well independently

• Takes direction well

• Fun, positive attitude

• Calm under pressure

• Committed to the success of the team at large

Career Growth & Development:

Nuage Designs is committed to supporting employee development. High-performing Account Managers may have the opportunity to grow into client-facing roles, based on business need, role availability, and individual performance. 

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role primarily involves sedentary work performed at a desk or workstation. The team member is regularly required to sit for extended periods; use hands and fingers to operate a computer, keyboard, mouse, and other standard office equipment; and communicate verbally and in writing via phone, video conferencing, and email. The role may occasionally require fine motor skills such as handwriting. Specific vision abilities required include close vision and the ability to focus on a computer screen for prolonged periods.

Work Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a remote position. Work is performed from the team member's home or another location of their choosing, provided the environment is professional, free from excessive distractions, and suitable for conducting the responsibilities outlined in this job description. The team member is responsible for maintaining a workspace with reliable internet connectivity and conditions appropriate for phone and video communication. The noise level in the work environment is typically low to moderate and within the team member's control.