Account Executives

Role and Responsibilities 

• Lead execution of client strategy in collaboration with clinical, client services, and operations teams. 

• Build and maintain strong client stakeholder relationships at all levels via timely and effective communication including phone calls, emails, and face-to-face meetings. 

• Collaborate with internal departments to develop and effectively deliver quarterly, annual, and other client reporting packages that drive and support client strategy through analytical interpretation of data. 

• Identify and present appropriate benefit design and up-sell opportunities that contribute to an excellent client experience. 

• Leverage knowledge of PBM and Pharmacy industries to provide a consultative approach to client needs. 

• Drive and own client renewals through collaborative development of ongoing, effective client strategy fostered by strong relationships with key client stakeholders. 

• Own contracting processes to include negotiations and ongoing compliance to contract/agreement terms. 

• Participate in the resolution of escalated client issues as needed in cooperation with the Client Experience Team. 

• Participate in Request for Proposal (RFP) processes to support sales initiatives by assisting with questions and responses as assigned. 

• Assist with onboarding and implementing new business to provide a cohesive incoming client experience. 

• Identify market and organization needs and support business development efforts by sharing information with internal key stakeholders to improve client experience and drive organization success and efficiency. 

• Assists in identifying business line issues and defining stop-gap solutions and long-term solutions. 

• Perform other duties as assigned. 

Preferences

• Hands on and demonstrated experience in Pharmacy Benefit Management (PBM) industry  

• Solid understanding of PBM Operations including claims submission and processing, and familiarity with medications and their uses. 

• Knowledge of HIPAA regulations 

PHYSICAL REQUIREMENTS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

This is a largely sedentary role; however, some standing, walking, bending, and reaching may be required.  Regularly operates in an office or home office setting which involves utilizing a computer, mouse, keyboard, and occasionally operates other standard office equipment, such as printer, copier, phone.  Travel is required by either car or airplane, or a combination of multiple modes of transportation.