Account Executive

Shape what's next with BCD

Account Executive (Remote) 

Full time, United States (Must reside in PT time zone or be willing to work the business hours of this time zone daily)

In this role, you will be responsible for supporting a portfolio of medium-to-large size accounts. In this role, you will provide inside and client-facing program management support to include but not limited to customer service, data preparation and analysis, business plan and customer metrics management, client reviews, reporting, projects, customer surveys, and client technology.

What You'll Do

• Monitor customer feedback to identify and resolve issues   
• Review and resolve discrepancies, i.e. credit card reconciliation  
• Work with customers to either develop a business plan or support the execution of the plan, when applicable 
• Communicate updates and escalate when necessary
• Establish and maintain relationships with key customer contacts
• Work with CRM tools and thorough knowledge of appropriate technology enablers 
• Analyze and develop plans specific to client needs from a project experience standpoint 
• Support the program management team to include but not limited to research, information and data gathering, analyzing data, preparing client reviews and presentations, requesting and validating ad hoc financial and management reports, customer metrics management, maintaining data sources, maintaining updates in CRM tool, creating and managing surveys, assisting with projects, and MS Office support
• Facilitate effective communication with all levels of program management team

What You'll Bring

• Knowledge of project management and BCD Travel Products and Services  
• Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
• Skilled in using Excel for reporting purposes and creating PowerPoint slide decks as needed
• Experience with Power BI or other Business Intelligence tools is a plus
• Good command of the English language 
• Communication and interpersonal skills, comfortable interacting with all levels of the organization 
• Knowledgeable in client technology tools 
• You have a College, Associate, or University degree or equivalent experience

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Account Executive is between $53,000 and $73,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Ready to shape what’s next? Apply now! 
 
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. 
 
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. 

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