The Customer Success Manager manages a portfolio of mid-market employer accounts, serving as the primary contact for HR leaders and brokers to ensure program value and retention. They are responsible for leading business reviews, managing the renewal cycle, and collaborating with internal teams to resolve client issues and drive engagement.
The Senior Customer Success Manager serves as the strategic lead for a book of enterprise accounts, driving retention, renewal, and growth through proactive account planning. They collaborate with internal teams and external partners to deliver value, manage the full renewal cycle, and provide data-driven recommendations to client executives.
Deliver interactive and engaging sessions on mental health, resilience, and leadership to a global audience. Collaborate with WPO learning teams to tailor content and ensure seamless technical execution of training sessions.
Facilitate interactive webinars, seminars, and workshops on topics such as resilience, leadership, and mental health for a global audience. Collaborate with internal teams to tailor content to specific client needs and ensure high-quality delivery across virtual and in-person formats.
Provide single-session telephonic and video counselling, including in-the-moment support and crisis management for diverse clients. Maintain accurate clinical documentation and act as a point of contact for service-related enquiries and issue resolution.
Assess SharePoint content and data, then design and implement a scalable, governed Google environment for proposal development, digital assets, automation, and AI-enabled retrieval. Migrate and clean up content, establish metadata, taxonomy, permissions, and workflows, and document the solution while training internal teams.
The Virtual Clinical Network Provider Manager is responsible for overseeing, training, and coaching clinical team members to ensure high-quality service delivery and operational efficiency. They will monitor performance metrics, manage clinical escalations, and foster a collaborative team culture while ensuring compliance with service level agreements.
The Business Intelligence Analyst will build and maintain reporting for the Central Business Insights Hub by integrating data from multiple source systems. They will also utilize AI tools to prototype dashboards and automate data workflows to ensure accurate and timely reporting for the organization.
The clinical psychologist will provide integrated EAP services including intake, assessment, crisis intervention, and clinical case management. They are responsible for delivering efficient, ethical counseling services and maintaining comprehensive clinical documentation.
The coach will lead interactive webinars and workshops on topics such as resilience, leadership, and mental health for a global audience. They will collaborate with internal teams to tailor content for diverse industries and organizational contexts.
The clinician will provide integrated EAP services including intake, assessment, crisis intervention, and clinical case management. They are also responsible for maintaining accurate clinical documentation and facilitating professional development activities.
The clinician will provide integrated EAP services including intake, assessment, crisis intervention, and clinical case management. They are responsible for maintaining accurate clinical documentation and providing professional counseling services to clients.
Provide single-session telephonic and video counselling, including in-the-moment support and crisis management. Maintain accurate clinical documentation and assist clients with service-related inquiries.
The Proposal Specialist manages the full proposal lifecycle from RFP receipt to submission, ensuring all responses are compliant and high-quality. They coordinate inputs from various departments including sales, legal, and finance to develop winning proposals and maintain the content library.
Manage the end-to-end proposal process from RFP receipt to submission, including compliance, content development, and cross-functional collaboration. Lead proposal strategy, facilitate review meetings, and mentor junior staff to ensure high-quality, persuasive submissions.
Provide holistic psychological support and crisis intervention to individuals and managers via telephone. Ensure confidential emotional support and accurate documentation while triaging requests to internal teams.
Provide single-session telephonic and video counselling and crisis management to a diverse global client base. Responsibilities include conducting thorough risk assessments, maintaining clinical documentation, and referring clients to appropriate external resources.
