Handle customer, courier, and merchant inquiries through various channels including live chat, phone, and email. Resolve operational issues and time-sensitive cases while maintaining high-quality service standards.
Support customers and partners including couriers, restaurants, and shops via live chat, email, and phone. Manage daily tasks efficiently while meeting KPIs such as CSAT and response times.
The Sales Manager will lead the end-to-end sales process for high-potential restaurant and retail partners in the Silesia area. They will also manage the sales pipeline, identify new business opportunities, and collaborate with cross-functional teams to ensure partner success.
The Support Associate handles customer, courier, and merchant inquiries via live chat, phone, and email to ensure a positive experience. They are responsible for resolving operational issues and escalations while adhering to company policies and internal processes.
Lead and inspire a high-impact support team to deliver world-class customer service for customers, partners, and couriers. Analyze data trends to identify improvement opportunities and implement AI-driven automation to optimize workflows.
Lead and manage the support team to ensure high-quality service for customers, restaurant partners, and couriers. Analyze request patterns and collaborate with leadership to optimize customer experience and operational strategies.
The role involves analyzing data to solve business problems, diagnosing problem areas, and designing experiments to influence decision-making. The focus is on driving the growth, engagement, and retention of the Wolt+ premium subscription program.
Lead and develop a team of Support Leads to drive operational excellence and customer satisfaction within the Shared Service Center. Partner with cross-functional teams to implement strategic improvements and enhance the end-to-end customer experience.
You will build dashboards and reports on key people metrics and transform people data for analytics use cases. Collaborating closely with HR and leadership, you will provide insights to guide decision-making.
