The Accounts Payable Accountant will process and post supplier invoices, perform three-way purchase order matching, and assist with supplier statement reconciliations. They will also support month-end closing activities and investigate routine invoice and payment queries under the guidance of senior colleagues.
The Platform Hiring Specialist will manage high-volume candidate workflows, including application reviews, interview coordination, and offer processing within established service windows. They will also identify workflow friction and escalate system or compliance issues to ensure efficient candidate progression.
Process live chat inquiries from customers, venues, and courier partners, and support restaurant and retail partners to help delivery operations run smoothly. Collaborate with the support team and other Wolt teams to develop the support function and serve the Czech and Slovak markets.
Lead, coach, and develop Support Associates while managing team performance against quality, productivity, and customer satisfaction targets. Oversee staffing and escalations, analyze performance data, ensure adherence to processes, and drive operational improvements with cross-functional stakeholders.
The Platform Hiring Specialist manages high-volume candidate workflows within the hiring platform, including reviewing AI-supported recommendations and making final hiring decisions. They are responsible for maintaining accurate candidate records, managing communication, and escalating any pipeline risks or system issues to the team lead.
The Support Associate is responsible for handling customer, courier, and merchant inquiries via live chat, phone, and email. They must resolve operational issues and escalations while maintaining high-quality service standards.
The Support Associate handles customer, courier, and merchant inquiries via live chat, phone, and email to ensure a positive experience. They are responsible for resolving operational issues and escalations while adhering to company policies and internal processes.
You will build dashboards and reports on key people metrics and transform people data for analytics use cases. Collaborating closely with HR and leadership, you will provide insights to guide decision-making.
