The Support Associate is responsible for handling customer, courier, and merchant inquiries via live chat, phone, and email. They must resolve operational issues and escalations while maintaining high-quality service standards.
The Sales Specialist will identify, target, and nurture a pipeline of restaurant and retail partners to expand the company's portfolio. They will own the full sales cycle, using data-driven insights to conduct negotiations and build long-term merchant relationships.
The Procurement Systems Analyst will manage day-to-day operations of procurement systems, including vendor onboarding and sanction screening. They will also act as the primary point of contact for support issues and assist in the implementation of new system connections.
Support customers and partners including couriers, restaurants, and shops via live chat, email, and phone. Manage daily tasks efficiently while meeting KPIs such as CSAT and response times.
The Sales Manager will lead the end-to-end sales process for high-potential restaurant and retail partners in the Silesia area. They will also manage the sales pipeline, identify new business opportunities, and collaborate with cross-functional teams to ensure partner success.
The Support Associate handles customer, courier, and merchant inquiries via live chat, phone, and email to ensure a positive experience. They are responsible for resolving operational issues and escalations while adhering to company policies and internal processes.
You will build dashboards and reports on key people metrics and transform people data for analytics use cases. Collaborating closely with HR and leadership, you will provide insights to guide decision-making.
