You will bridge the gap between technical IT and security changes and the employees who use them by designing and coordinating service adoption. Additionally, you will provide coaching and direction to the Change & Communications Coordinator to foster their professional growth.
You will lead the Customer Experience analytics team to transform raw data into actionable insights that drive strategic business decisions. This involves managing data integrity, implementing reporting frameworks, and coaching team members to foster a high-performance culture.
Design engaging digital experiences that translate brand campaigns into effective on-site storefront interactions. Collaborate with product, marketing, and creative teams to optimize conversion and maintain brand consistency.
You will create high-quality, compelling video content that aligns with the brand's mission and engages the community. Additionally, you will provide creative guidance and feedback to other editors while maintaining an organized library of video assets.
Own the end-to-end digital journey across global markets by managing the Shopify storefront and architecting scalable automations. Lead strategic merchandising, conversion optimization, and A/B testing to drive growth and improve the customer experience.
