Deploy and optimize AI voice agents, conversational prompts, and workflows; configure integrations with client systems and independently troubleshoot production issues. Manage operational client relationships, analyze and present agent performance metrics, support timely implementations, and document reusable practices for the FDE team.
Operate and troubleshoot customer-facing voice, connectivity, and integration infrastructure, including SIP trunks, carrier routing, messaging channels, and customer activations. Triage and resolve incidents, coordinate escalations, build proactive monitoring and automation, and maintain runbooks while training Forward Deployed Engineers.
