Manage and maintain the complete website ecosystem, including WordPress development, PHP application support, and server administration. Ensure high availability, security, and performance optimization across all web platforms.
Develop, maintain, and support business-critical custom applications and API integrations. Ensure high availability, performance, and security through database optimization and production support.
Design, configure, and operate the Amazon Connect contact center platform, including IVR flows and AI agents. Manage call recording, sentiment analysis, and outbound campaign policies.
Design, configure, and operate the Amazon Connect contact center platform, including IVR flows and AI agents. Manage call recording, sentiment analysis, and outbound campaign policies while ensuring security best practices.
Develop, configure, and customize ServiceNow ITSM and SPM modules, including the management of workflows, scripts, and platform tables. Support integrations with external tools via APIs and participate in technical design sessions with the client.
Technically lead the ServiceNow development team and design solution architecture for ITSM and SPM modules. Act as the primary technical contact for the client regarding architecture, roadmaps, and platform governance.
Develop, configure, and customize ServiceNow ITSM and SPM modules, including system administration and script maintenance. Support external tool integrations via APIs and participate in technical design sessions and documentation.
