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AI Summary
Develop, configure, and customize ServiceNow ITSM and SPM modules, including system administration and script maintenance. Support external tool integrations via APIs and participate in technical design sessions and documentation.
This is a remote position.
Scope / Modules: ITSM (IT Service Management) and SPM (Strategic Portfolio Management)
Work mode: Remote – EST/CST time zone (Canada / US)
English level: Conversational upper-intermediate (B2+)
Contract type: Staff Augmentation – long-term project
End client: Technology / services company based in Canada
Key responsibilities
- Development, configuration and customization of ServiceNow modules in ITSM and SPM.
- System administration: user, role, ACL and platform table management.
- Building and maintaining workflows, notifications and scripts (Business Rules, Script Includes, Client Scripts).
- Participation in requirements gathering and technical design sessions with the client team.
- Support for integration with external tools via REST/SOAP APIs.
- Technical documentation of developments and configurations.
Preferred certifications (non-blocking)
- ServiceNow Certified Application Developer (CAD) – highly desirable.
- Certified Implementation Specialist – ITSM (CIS-ITSM).
- Certified Implementation Specialist – SPM (CIS-SPM).
Additional technical skills
- JavaScript applied to the ServiceNow platform.
- Knowledge of ITIL v3 / v4 methodologies "Desirable".
- Experience with REST/JSON integrations.
- Nice to have: experience with NOW Platform App Engine or ServiceNow Studio.
Selection process:
- Resume review and certification verification.
- Technical interview in English with the client team.
- Technical assessment on the ServiceNow platform.
- Final culture / fit interview with the client.
Requirements
- Certification: ServiceNow Certified System Administrator (CSA)
- Valid and current at time of application.
- Minimum 2 years of experience working on the ServiceNow platform.
- Demonstrable experience administering ServiceNow instances (System Admin).
- Functional and technical knowledge of ITSM modules (Incident, Problem, Change, Service Catalog).
- Conversational upper-intermediate English (B2+).
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