Urban Insight

Manage day-to-day coordination and prioritization of support requests for digital clients while ensuring website security and updates. Support senior project managers on complex engagements through QA testing, ticket shepherding, and content entry.

The VP of Operations serves as the CEO's second-in-command, focusing on strengthening delivery and internal operations as the primary revenue engine. They are responsible for strategic execution, talent management, and optimizing operational performance metrics across the agency.