The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation. They ensure efficient patient service, accurate registration, and effective scheduling using the EPIC system.
The Enrollment Support Specialist provides high-quality customer service to prospective and current students while managing official enrollment records and documentation. They are responsible for maintaining data integrity within university systems and facilitating various enrollment workflows including transcript reviews and test score processing.
The incumbent facilitates daily clinical operations by managing patient records, insurance verification, and prior authorizations for medications and procedures. They also provide administrative support, handle incoming calls, and resolve issues to prevent delays in patient care.
The Contact Center Associate supports patient-centered care by scheduling appointments and registering patients using the EPIC system. They also verify insurance information and provide essential guidance to patients regarding medical records, payment policies, and appointment requirements.
The Insurance Verification Representative is responsible for verifying patient insurance eligibility, benefits, and obtaining necessary authorizations or referrals prior to service. They also manage patient accounts in UChart, ensure financial clearance, and provide customer service regarding insurance-related inquiries.
The Nurse Navigator manages the patient care continuum by triaging appointments, coordinating multidisciplinary treatment plans, and identifying barriers to care. They also provide education to patients and families while facilitating access to clinical trials and supportive services.
The Patient Scheduler 2 is responsible for coordinating and scheduling complex diagnostic therapies and procedures while delivering exceptional customer service. They interact with patients, physicians, and technologists to ensure accurate demographic and insurance verification for all appointments.
The incumbent supports patient-centered care by managing scheduling, registration, and insurance verification within the UHealth system. They also act as a subject matter expert, providing guidance and training to peers while ensuring high-quality service delivery.
The Manager, Sponsored Programs oversees the full pre-award lifecycle for sponsored research, including proposal development, budget creation, and submission. They ensure compliance with institutional and federal regulations while partnering with faculty to identify and secure funding opportunities.
The Communications Specialist coordinates the planning, production, and delivery of communications across Enrollment Management to ensure accuracy and consistency. This role manages communication workflows, supports CRM-based communications, and collaborates with campus partners to enhance the student experience.
The specialist coordinates administrative and financial functions for sponsored programs, including proposal development and grant application reviews. They also oversee junior staff, monitor subcontracting activities, and ensure departmental compliance with institutional and regulatory guidelines.
The supervisor is responsible for managing a team of contact center agents to ensure high-quality patient access and registration services. They monitor performance metrics, provide staff training, and foster a culture of empathy and service excellence.
The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation while ensuring departmental compliance. They act as a subject matter expert and the first point of escalation for complaints, while monitoring agent calls for quality assurance and registration accuracy.
The Nurse Specialist provides specialized outpatient nursing support through triage, symptom assessment, and care coordination for patients with complex cranial and spinal conditions. They also act as a mentor and change agent, ensuring nursing staff maintain competency while implementing improvements in patient care policies.
The manager will lead and inspire contact center staff to enhance patient satisfaction and clinical outcomes through efficient appointment scheduling. They are responsible for monitoring productivity metrics, managing team supervisors, and driving a culture of service excellence across the UHealth System.
The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, report reconciliation, and coaching to ensure departmental compliance. They are responsible for managing patient scheduling via the EPIC system, handling escalations, and monitoring call quality to maintain high service standards.
Program Educators are responsible for delivering engaging instruction and facilitating coaching practice sessions for participants. They also provide mentoring, constructive feedback, and support for the professional growth of adult learners.
The Senior Medical Collector manages patient accounts by contacting payers and patients to resolve outstanding balances and verify demographic information. They also identify billing patterns, handle inquiries, and prepare reports to maximize reimbursement for the health system.
The Epic Senior Analyst leads the implementation, configuration, and maintenance of HIM applications while providing oversight to junior staff. They collaborate with stakeholders and end-users to optimize clinical workflows and resolve application issues.
The lecturer is responsible for developing curriculum and providing course instruction for the Interior Design Certificate Programs. They must be available to teach online and maintain high standards of academic excellence.
The Sr. Medical Biller processes billing information, monitors accounts, and ensures the accuracy of claims and charges. They also assist management with staff training and maintain quality control by identifying and resolving data issues.
The incumbent provides patient-centered service by scheduling appointments, managing registrations, and verifying insurance information within the UHealth System. They also act as a subject matter expert to train new hires and resolve complex patient or provider inquiries.
The incumbent conducts initial, concurrent, and retrospective chart reviews to manage clinical utilization and prior authorizations. They act as a liaison between patients, healthcare teams, and insurers to ensure efficient patient outcomes and prevent treatment delays.
Serves as a Team Lead providing guidance to staff, handling escalations, and monitoring call quality for accuracy and etiquette. Assists supervisors with staffing, coaching, and ensuring efficient patient scheduling using the EPIC system.
The candidate will serve as the academic coordinator for a hybrid online marine conservation track, managing student enrollment and mentorship. They are responsible for developing and teaching graduate-level online courses in conservation, science communication, and policy.
Deliver interactive instruction in paralegal studies, focusing on legal research, writing, and procedural concepts. Provide mentoring and guidance to participants to support their professional growth and career readiness.
Ensure patient accounts are efficiently collected in compliance with laws and regulations. Manage all duties related to billing and collection activities for accounts receivable.
Deliver interactive instruction on interior design concepts and technical skills using design software. Facilitate hands-on projects, provide participant assessments, and mentor students in their professional growth.
Leads the development and execution of standardized training programs for UHealthConnect to support patient access services. Manages the design of curricula for a remote workforce using tools like Epic EMR and NICE CXone while partnering with leadership to align training with operational goals.
The Regulatory Analyst I prepares and maintains regulatory documentation for clinical trials from start-up through closure. This includes managing submissions to boards and sponsors, ensuring compliance with FDA and NIH regulations, and updating Trial Master Files.
Responsible for scheduling and registering patients within the UHealth system using the EPIC system. Acts as a liaison between patients and providers while ensuring accurate insurance verification and adherence to HIPAA privacy standards.
The lecturer will teach a fully online graduate course on Critical Listening for Audio Engineers. Responsibilities include delivering asynchronous content, facilitating discussions, and providing feedback on technical assignments.
Responsible for verifying insurance eligibility and benefits and obtaining necessary authorizations for outpatient visits and procedures. The role involves documenting benefit information in UChart and communicating with patients and providers regarding financial clearance.
The Medical Collector manages the billing and collection activities of patient accounts receivable in compliance with laws and regulations. Key duties include verifying insurance information, pursuing reimbursements from carriers, and resolving patient account inquiries.
