The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation while ensuring compliance with department policies. They act as a subject matter expert and the first point of escalation for customer complaints, while monitoring calls for quality assurance and scheduling accuracy.
Schedules and registers patients, verifies demographic and insurance information, and provides clear information about appointments, payment policies, and health system services. Supports patients, physicians, and staff by resolving inquiries, coordinating referrals and pre-registration, identifying care-access issues, and training peers and new hires.
The Tumor Registrar is responsible for coding and qualitative analysis of medical records for patients with malignant or benign diseases. They perform case finding, data abstraction, and ensure compliance with American College of Surgeons and Florida Cancer Data System guidelines.
The Customer Service Representative 3 addresses inquiries, complaints, and service requests while providing guidance to lower-level staff. They are responsible for researching complex issues, maintaining accurate records, and escalating unresolved grievances to leadership.
The Case Manager RN coordinates the interdisciplinary plan of care for patients from admission through discharge. They act as a liaison between patients, families, and healthcare personnel while managing insurance authorizations and discharge planning.
The Supervisor manages a team of contact center agents to ensure high-quality patient access and registration services for the University of Miami Health System. They are responsible for monitoring productivity metrics, ensuring compliance with policies, and fostering a positive team culture.
The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation. They ensure efficient patient service, accurate registration, and effective medical triage while supporting team members in a remote environment.
The Enrollment Operations Specialist manages student records, processes I-20 requests, and maintains data accuracy across various university information systems. They also serve as a liaison for the Athletics department and provide concierge-level support to students and parents regarding enrollment documentation.
The Contact Center Associate 2 facilitates patient-centered care by managing scheduling, registration, and insurance verification within the UHealth System. They also serve as a subject matter expert, providing guidance and training to peers while ensuring high-quality service delivery.
Develop study designs and statistical analysis plans, manage and prepare research datasets, and conduct analyses using appropriate statistical methods and software. Interpret and communicate findings, create reports and visualizations, and support research publications, presentations, and grant applications.
The Manager oversees the administrative and financial aspects of the Sponsored Programs division, including pre and post-award support for various research studies. They are responsible for managing grant budgets, ensuring compliance with university policies, and providing financial reporting to senior management and principal investigators.
The Sr. Sponsored Programs Specialist coordinates administrative and financial functions for the department while overseeing junior staff. They provide technical assistance for funding proposals, ensure regulatory compliance, and manage post-award actions and project closeouts.
The Medical Collector manages billing and collection activities to ensure patient accounts are resolved in compliance with regulations. They verify insurance information, monitor reimbursements, and communicate with patients and insurance carriers to secure payments.
Program Educators are responsible for delivering interactive instruction in paralegal studies and facilitating practical learning activities. They also provide mentoring, guidance, and constructive feedback to participants to support their professional growth.
The lecturer will teach a 12-credit load per semester, covering research methods, statistics, and various introductory psychology courses. Responsibilities include preparing class materials, delivering lectures, grading examinations, and holding office hours for students.
The Manager, Sponsored Programs oversees the full pre-award lifecycle for sponsored research, including proposal development, budget creation, and submission. They ensure compliance with institutional and federal regulations while partnering with faculty to identify and secure funding opportunities.
The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, coaching, and report reconciliation. They ensure efficient patient service, accurate registration, and effective scheduling using the EPIC system.
The Enrollment Support Specialist provides high-quality customer service to prospective and current students while managing official enrollment records and documentation. They are responsible for maintaining data integrity within university systems and facilitating various enrollment workflows including transcript reviews and test score processing.
The incumbent facilitates daily clinical operations by managing patient records, insurance verification, and prior authorizations for medications and procedures. They also provide administrative support, handle incoming calls, and resolve issues to prevent delays in patient care.
The Contact Center Associate supports patient-centered care by scheduling appointments and registering patients using the EPIC system. They also verify insurance information and provide essential guidance to patients regarding medical records, payment policies, and appointment requirements.
The Insurance Verification Representative is responsible for verifying patient insurance eligibility, benefits, and obtaining necessary authorizations or referrals prior to service. They also manage patient accounts in UChart, ensure financial clearance, and provide customer service regarding insurance-related inquiries.
The supervisor is responsible for managing a team of contact center agents to ensure high-quality patient access and registration services. They monitor performance metrics, provide staff training, and foster a culture of empathy and service excellence.
The Nurse Specialist provides specialized outpatient nursing support through triage, symptom assessment, and care coordination for patients with complex cranial and spinal conditions. They also act as a mentor and change agent, ensuring nursing staff maintain competency while implementing improvements in patient care policies.
The manager will lead and inspire contact center staff to enhance patient satisfaction and clinical outcomes through efficient appointment scheduling. They are responsible for monitoring productivity metrics, managing team supervisors, and driving a culture of service excellence across the UHealth System.
The Contact Center Associate 3 serves as a team lead, assisting supervisors with staffing, report reconciliation, and coaching to ensure departmental compliance. They are responsible for managing patient scheduling via the EPIC system, handling escalations, and monitoring call quality to maintain high service standards.
Program Educators are responsible for delivering engaging instruction and facilitating coaching practice sessions for participants. They also provide mentoring, constructive feedback, and support for the professional growth of adult learners.
The lecturer is responsible for developing curriculum and providing course instruction for the Interior Design Certificate Programs. They must be available to teach online and maintain high standards of academic excellence.
The Sr. Medical Biller processes billing information, monitors accounts, and ensures the accuracy of claims and charges. They also assist management with staff training and maintain quality control by identifying and resolving data issues.
The incumbent provides patient-centered service by scheduling appointments, managing registrations, and verifying insurance information within the UHealth System. They also act as a subject matter expert to train new hires and resolve complex patient or provider inquiries.
Serves as a Team Lead providing guidance to staff, handling escalations, and monitoring call quality for accuracy and etiquette. Assists supervisors with staffing, coaching, and ensuring efficient patient scheduling using the EPIC system.
The candidate will serve as the academic coordinator for a hybrid online marine conservation track, managing student enrollment and mentorship. They are responsible for developing and teaching graduate-level online courses in conservation, science communication, and policy.
Ensure patient accounts are efficiently collected in compliance with laws and regulations. Manage all duties related to billing and collection activities for accounts receivable.
Deliver interactive instruction on interior design concepts and technical skills using design software. Facilitate hands-on projects, provide participant assessments, and mentor students in their professional growth.
Leads the development and execution of standardized training programs for UHealthConnect to support patient access services. Manages the design of curricula for a remote workforce using tools like Epic EMR and NICE CXone while partnering with leadership to align training with operational goals.
Responsible for scheduling and registering patients within the UHealth system using the EPIC system. Acts as a liaison between patients and providers while ensuring accurate insurance verification and adherence to HIPAA privacy standards.
The lecturer will teach a fully online graduate course on Critical Listening for Audio Engineers. Responsibilities include delivering asynchronous content, facilitating discussions, and providing feedback on technical assignments.
Responsible for verifying insurance eligibility and benefits and obtaining necessary authorizations for outpatient visits and procedures. The role involves documenting benefit information in UChart and communicating with patients and providers regarding financial clearance.
