Provide timely and professional customer support across multiple brands and marketplaces using various communication channels. Manage customer tickets, resolve inquiries, and identify process improvements to enhance the overall customer experience.
Process 200-300 vendor invoices and credit memos weekly using Tipalti to ensure timely payments. Monitor the procure-to-pay workflow and collaborate with internal teams to reduce aged balances and improve AP processes.
Establish and build a new credit control function from the ground up, including designing workflows and policies. Manage customer accounts, resolve billing disputes, and improve collections performance across global operations.
