You will own the end-to-end data systems, including CDC replication, pipeline development, and infrastructure management using Terraform. Additionally, you will partner with Analytics and Finance teams to build trusted metrics and optimize data models for self-serve reporting.
Manage complex customer issues from intake through resolution, including technical investigation and cross-functional escalation. Participate in global on-call rotations and coordinate high-severity incidents across engineering and product teams.
Lead reliability, scalability, and performance improvements across critical services by defining SLOs and error budgets, building observability systems, and directing incident response and postmortems. Reduce operational toil through automation and reusable tools, partner with engineering teams on reliable architecture and production readiness, and mentor engineers to strengthen operational practices.
Own complex customer issues from intake through verified resolution, using logs, APIs, SQL, observability tools, and other diagnostics to investigate, mitigate, and communicate findings. Coordinate critical incidents and escalations, execute approved production changes, and turn resolved issues into reusable documentation and process improvements.
The GTM Chief of Staff will act as a strategic partner to the Chief Growth Officer, overseeing operational rhythm and cross-functional execution across sales, marketing, and product teams. This role involves driving data unification, optimizing pricing models, and managing the GTM tech stack to accelerate revenue growth.
Build and maintain full-stack product features and backend services that integrate AI and data to improve customer and agent experiences. Collaborate with cross-functional teams to develop data pipelines and internal tools for operational insights.
All roles at UJET require compliance with legal and regulatory requirements. Personnel must report any suspected violations and complete SDPC training.
