Manage end-to-end cancellation conversations across phone, chat, and email to retain customers and recurring revenue. Proactively identify at-risk customers using account signals and internal data to intervene before churn occurs.
The role involves processing customer website edit requests and using AI tools to optimize content and layout. The specialist ensures all modifications align with brand identity and maintain high UX and responsiveness standards.
Manage a large portfolio of small business clients by leading monthly video calls and implementing tailored marketing strategies. Collaborate with internal teams to onboard users and optimize the use of the UENI platform for business growth.
