The Senior Customer Success Manager will manage a portfolio of accounts to drive engagement, retention, and growth while ensuring customers realize the full value of the software. They will also lead onboarding, conduct business reviews, and act as a primary advocate for customer feedback within the organization.
You will architect and develop complex, high-volume integrations with third-party systems while owning the integration foundation end-to-end. Additionally, you will scale backend systems and collaborate cross-functionally to ensure reliability and performance for thousands of users.
The Technical Account Manager will oversee complex customer implementations, managing project timelines, risks, and success metrics. They will collaborate with internal teams to ensure a smooth customer experience while driving high-level strategy and process improvements.
Lead the design and scaling of a multi-agent AI platform and document processing pipelines using Kubernetes. Develop search, retrieval, and knowledge graph systems to automate core operational workflows in the construction industry.
The Account Executive will focus on new account acquisition by prospecting, qualifying leads, and closing sales for mid-market strategic accounts. They are responsible for maintaining accurate sales forecasts and managing customer relationships within the HubSpot CRM.
You will develop and enhance product features across Trunk Tools' products and build complex integrations with third-party systems. Additionally, you will ensure the reliability and scalability of the systems to support thousands of users.
