Trellis Technologies

The Quality Assurance Lead will monitor quality reporting to identify trends and collaborate with the Director of Quality & Compliance to improve performance. They are responsible for setting action plans for team leads and creating training materials to enhance agent quality.

Manage the full sales cycle for personal lines insurance products, including auto, home, and renters insurance, using inbound leads. Utilize AI-powered tools and a network of over 80 carriers to provide personalized coverage solutions to customers.

You will architect and build intelligent systems for conversational AI while providing technical oversight and project leadership. You will also mentor team members, conduct code reviews, and translate high-level product initiatives into scalable technical solutions.

You will architect and build intelligent systems for conversational AI while leading technical direction and mentoring team members. You will also collaborate with cross-functional partners to evolve the engineering roadmap and ensure platform scalability.

The P&C Insurance Sales Team Lead will manage a remote team of agents to drive revenue and ensure operational excellence in call center activities. This role involves coaching agents, analyzing performance data, and implementing strategic improvements to sales processes.