The Service Team Lead manages a remote team of agents to ensure high-quality customer service, operational efficiency, and compliance within a call center environment. They are responsible for coaching staff, analyzing performance data, and driving cross-sell and upsell opportunities.
The Licensed Service Advisor will provide high-quality support to policyholders via phone, email, and SMS while managing renewals and cross-selling insurance products. They will also analyze policies and partner with cross-functional teams to ensure efficient and compliant customer experiences.
Manage the full sales cycle for personal lines insurance products, including auto, home, and renters insurance, using inbound leads. Utilize AI-powered tools and a network of over 80 carriers to provide personalized coverage solutions to customers.
You will architect and build intelligent systems for conversational AI while providing technical oversight and project leadership. You will also mentor team members, conduct code reviews, and translate high-level product initiatives into scalable technical solutions.
You will architect and build intelligent systems for conversational AI while leading technical direction and mentoring team members. You will also collaborate with cross-functional partners to evolve the engineering roadmap and ensure platform scalability.
