The Global Program Manager is responsible for overseeing program health, governance, and maturation for assigned accounts while driving growth opportunities. They will lead account planning, facilitate business reviews, and act as a primary advocate for customers within the organization.
Design and develop business rules to accurately allocate logistics invoice costs to clients' internal financial systems. Lead discovery workshops and perform QA analysis to ensure precise, auditable allocation logic and seamless ERP integration.
Execute the audit process to resolve exceptions for global client accounts and collaborate with carriers and customers to ensure service quality. Lead reconciliation meetings and implement standard operating procedures to enhance operational efficiency.
