Lead the CX AI practice by defining the strategic vision and roadmap for AI-enabled contact center solutions. Manage the practice's P&L, drive revenue growth, and oversee the delivery of high-quality digital transformations for global clients.
TELUS Digital
74 Remote Job Openings at TELUS Digital
Own the end-to-end quality assurance strategy within the ServiceNow platform, focusing on sprint-based delivery and UAT execution. Design and maintain automated test suites using ATF while validating ITSM and CSM modules.
Design and develop custom applications, workflows, and integrations on the ServiceNow platform using Integration Hub and TMF APIs. Implement and manage ITSM, CSM, and ITOM solutions while ensuring quality through ATF test cases and technical documentation.
Participate in a 30-minute online task to help test a privacy-first age-estimation system. Confirm a teenager's email and age to support technology designed to protect minors from harmful content.
Quality Assurance Rater - English (United Kingdom)
TELUS Digital
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Full Time
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5 days ago
TELUS Digital
Conduct analytical assessments of search results and AI-generated content to improve model performance and search quality. Provide detailed ratings, feedback, and documentation on guideline gaps to maintain high accuracy standards.
Electronics & Circuit Logic Expert (AI Community)
TELUS Digital
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Full Time
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5 days ago
TELUS Digital
Review AI-generated circuit schematics and verify component specifications for accuracy and safety. Provide logical troubleshooting steps and simplify complex technical data sheets for easier understanding.
Review and rate online advertisements based on their relevance to search terms. Provide feedback on language and cultural relevance to improve content quality and layout.
Review and rate online advertisements based on their relevance to search terms. Provide feedback on language and cultural relevance to improve content quality and layout.
Remote Online Data Analyst - Norwegian (Norway)
TELUS Digital
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Full Time
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5 days ago
TELUS Digital
The role involves enhancing the quality of digital maps by verifying and comparing data in a web-based environment. The analyst will determine the relevance and accuracy of information to improve global map content.
The role involves enhancing the content and quality of digital maps through research and evaluation tasks. This includes verifying data accuracy and determining the relevance of information in a web-based environment.
The role involves enhancing the content and quality of digital maps through research and evaluation tasks. This includes verifying data accuracy and determining the relevance of information in a web-based environment.
The role involves enhancing the content and quality of digital maps through research and evaluation tasks. This includes verifying data and determining the relevance and accuracy of information in a web-based environment.
Remote: Media Search Analyst - German (Switzerland)
TELUS Digital
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Full Time
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5 days ago
TELUS Digital
Perform comprehensive assessments of Video and App Store search outcomes to validate query accuracy and intent. Apply market expertise to evaluate the relevance of digital media content based on provided directives.
Perform comprehensive assessments of search outcomes for App Store content across various media domains including music, video, and podcasts. Use online tools and market expertise to validate query accuracy and relevance based on provided directives.
Remote Part-time Online Data Analyst - Dutch (Netherland)
TELUS Digital
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Full Time
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5 days ago
TELUS Digital
The role involves enhancing the content and quality of digital maps through research and evaluation tasks. This includes verifying data accuracy and determining the relevance of information in a web-based environment.
The role involves enhancing the quality of digital maps by verifying and comparing data in a web-based environment. The analyst will determine the relevance and accuracy of information to improve global map content.
Perform comprehensive assessments of Video and App Store content to evaluate search outcome relevance and query accuracy. Use market expertise and online tools to validate information for the Swiss market.
Analyze and evaluate search engine results and AI-generated content to improve model performance and accuracy. Participate in calibration sessions and provide feedback to refine evaluation guidelines and processes.
The role involves improving the content and quality of digital maps through research and evaluation. Tasks include verifying data, comparing information, and determining the accuracy and relevance of web-based data.
Review and rate online advertisements based on their relevance to search terms. Provide feedback on language and cultural relevance to improve content quality and layout.
Review online advertisements to ensure they match user searches and maintain high quality and cultural relevance. Provide human feedback to help train AI systems for digital advertising in German-speaking markets and Türkiye.
Remote: Online Data Analyst - English speaker in UK
TELUS Digital
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Full Time
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5 days ago
TELUS Digital
The role involves enhancing the quality and content of digital maps through research and evaluation tasks. This includes verifying data accuracy and determining the relevance of information in a web-based environment.
Remote: Online Data Analyst - German Speakers in Austria
TELUS Digital
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Full Time
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5 days ago
TELUS Digital
The role involves enhancing the content and quality of digital maps through research and evaluation tasks. This includes verifying data accuracy and determining the relevance of information in a web-based environment.
Lead the design, development, and modernization of mission-critical enterprise applications on Google Cloud Platform. Provide technical leadership and architectural guidance to engineering teams while transforming legacy systems into scalable cloud-native solutions.
Lead the architecture and technical development of Gemini Enterprise Customer Experience (GECX) solutions on Google Cloud. Design secure integrations between AI services and external platforms, including CCaaS audio ingestion and web interfaces.
Lead the architecture and technical development of Gemini Enterprise Customer Experience (GECX) solutions on Google Cloud. Design secure integrations between AI services and external platforms, including CCaaS audio ingestion and web interfaces.
Lead the lift-and-shift migration of a complex brownfield estate to a GCP-native infrastructure using strict Infrastructure as Code practices. Manage secure pipelines, hybrid connectivity, and ensure all architectural changes meet HIPAA and PIPEDA regulatory standards.
Principal Consultant – Agentforce Voice / Service Cloud Voice / Amazon Connect Architect
TELUS Digital
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Full Time
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12 days ago
TELUS Digital
Lead the design and delivery of AI-powered customer engagement and contact center solutions using Salesforce Agentforce and Amazon Connect. Act as a trusted advisor to clients to guide contact center modernization and omnichannel transformation initiatives.
The role involves leading the pre-sales process by designing tailored Salesforce solutions, conducting discovery sessions, and developing detailed technical estimates. Principal level candidates are also expected to mentor other engineers and drive continuous improvement within the Salesforce practice.
Principal Consultant - Financial Services Cloud
TELUS Digital
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Full Time
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12 days ago
TELUS Digital
Lead the end-to-end solution architecture and delivery of Salesforce Financial Services Cloud transformations for enterprise clients. Serve as a strategic advisor to executive stakeholders to align technology investments with business objectives and regulatory requirements.
The Sales Director is responsible for leading the full sales cycle and driving new opportunities to meet a revenue quota of $4M+. This includes partnering with Salesforce counterparts, developing account plans, and collaborating with pre-sales and delivery teams to shape solution proposals.
Lead the end-to-end activation of new vendor partnerships and internal tools while owning the long-term product strategy roadmap. Establish and manage the PMO intake and governance process to align diverse stakeholders and drive commercial outcomes.
Lead the end-to-end activation of new vendor partnerships and internal tools while owning the long-term product strategy roadmap. Establish PMO governance and collaborate with cross-functional teams to drive commercial outcomes and product enablement.
Lead the development of Data and AI products for Fortune 500 clients while managing project scope, risk, and stakeholder relationships. Act as a people manager by hiring, onboarding, and mentoring other Delivery Leads and Project Managers.
Lead the delivery of Data & AI advisory engagements by owning client relationships and driving outcomes in AI strategy and data governance. Direct teams in creating strategic artifacts, prototypes, and roadmaps while contributing to the evolution of the practice's frameworks.
Support and transform Kenan Application Support environments, specifically managing the migration to EBG. The role involves managing data transformation logic and supporting high-security billing contracts for the Government of Canada.
Drive revenue growth by identifying new business opportunities and expanding existing accounts through a consultative sales approach. Collaborate with technical teams to craft executive-level proposals and manage high-level client relationships across various industry verticals.
Manage and deliver internal digital transformation initiatives and generative AI tooling implementations within a strategic program. Coordinate cross-functional global teams to ensure seamless deployment of technology solutions and vendor integrations.
Manage and deliver internal digital transformation initiatives and generative AI tooling implementations across multiple global streams. Coordinate cross-functional teams and vendors to ensure seamless deployment of technology solutions and alignment with business objectives.
Principal Consultant - Education Cloud Architect
TELUS Digital
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Full Time
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19 days ago
TELUS Digital
Lead the end-to-end solution architecture and delivery of Salesforce Education Cloud transformations for higher education institutions. Serve as a strategic advisor to executive stakeholders to align technology investments with institutional goals.
Lead the CXAI transformation roadmap by translating strategy into actionable programs and narratives for a global organization. Drive measurable outcomes using CX metrics and manage the business unit's budget and resource allocation.
Serve as the primary commercial and strategic owner for the Amazon account, focusing on retention and expansion across AI and ML business units. Lead executive business reviews and partner with technical teams to design scalable data solutions for model training and evaluation.
Senior Manager, Enterprise Business Development
TELUS Digital
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Full Time
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20 days ago
TELUS Digital
Own and optimize the end-to-end lead engine by executing outbound campaigns and managing inbound marketing operations. Lead and coach a team of SDRs while collaborating with commercial leaders to align lead generation with revenue priorities.
Serve as the primary commercial and strategic owner for the Amazon account, focusing on retention and expansion across AI and ML business units. Lead executive business reviews and partner with technical teams to design scalable data solutions for model training and evaluation.
Define the multi-year vision and commercial strategy for the Data Engineering Practice, owning the P&L and revenue growth. Act as a strategic advisor to C-suite executives to drive AI adoption and build scalable, AI-ready data infrastructure.
Director and Practice Lead, Platform Engineering
TELUS Digital
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Full Time
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a month ago
TELUS Digital
Define and own the Platform Engineering Practice, including its market strategy, P&L, and delivery quality. Serve as a strategic advisor to enterprise CxOs while leading talent development and engineering excellence.
Lead multidisciplinary teams to design and deliver CCaaS solutions that align with client goals and business value. Manage complex product backlogs, facilitate stakeholder workshops, and mentor product team members to drive professional growth.
Senior Manager, Solutions Architecture - Genesys CCaaS
TELUS Digital
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Full Time
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a month ago
TELUS Digital
Lead technical pre-sales engagements by designing and architecting scalable cloud contact center solutions using Genesys Cloud CX. Collaborate with sales and delivery teams to develop detailed solution designs, technical documentation, and high-quality platform demonstrations.
Senior Manager, Solutions Architecture - Genesys CCaaS
TELUS Digital
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Full Time
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a month ago
TELUS Digital
Lead technical pre-sales engagements by designing scalable cloud contact center solutions using Genesys Cloud CX. Collaborate with sales and delivery teams to create detailed architecture diagrams, technical documentation, and high-quality platform demonstrations.
Serve as the primary commercial owner for the Microsoft account, focusing on driving net-new revenue growth and strategic expansion within AI and ML business units. Responsibilities include mapping the organization for white space opportunities and designing custom AI data solutions to penetrate new buying centers.
Remote Quality Assurance Rater - French (France)
TELUS Digital
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Full Time
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a month ago
TELUS Digital
Conduct analytical assessments of search results and AI-generated content to improve model performance and search quality. Provide detailed ratings, feedback, and documentation on guideline gaps and edge cases.
Design, develop, and maintain scalable backend services, RESTful APIs, and databases using PHP and MySQL. Deploy applications on AWS and collaborate with cross-functional teams to optimize system performance and security.
The role involves enhancing the content and quality of digital maps through research and evaluation tasks. This includes verifying data accuracy and determining the relevance of information in a web-based environment.
Lead digital strategy for a Telecom client by co-delivering bold strategies with executive stakeholders and turning them into market-ready products. Manage high-performing cross-functional teams, drive account growth, and oversee delivery in partnership with practice leaders.
Lead digital strategy for a Telecom client by co-delivering bold strategies with executive stakeholders and turning them into market-ready products. Manage high-performing cross-functional teams, track revenue, and identify new market opportunities to grow the account.
Act as the primary liaison with Google Field Sales Representatives and Customer Engineers to uncover and source new business opportunities. Collaborate with internal Account Executives to transition qualified leads and drive revenue growth within the Google ecosystem.
Act as the primary liaison with Google Field Sales Representatives to uncover opportunities and inject new leads into the sales pipeline. Collaborate with internal Account Executives to transition qualified leads and manage partner momentum through strategic reporting and QBRs.
Serve as the primary commercial owner for the Microsoft account to drive net-new revenue growth and strategic expansion. Identify untapped business units and design custom AI and data solutions to penetrate new buying centers.
Lead strategic relationships and cultivate new business opportunities within the healthcare industry vertical to drive revenue growth. Collaborate with internal teams to develop executive-level proposals, pitches, and statements of work for prospective and existing clients.
Directeur ou directrice, Développement des affaires – Soins de santé
TELUS Digital
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Full Time
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2 months ago
TELUS Digital
Lead strategic relationships and business development within the healthcare vertical to drive revenue growth and client satisfaction. Collaborate with solution architects and product teams to develop high-level proposals and execute digital transformation strategies for F5000 clients.
Provide parental consent and complete a short identity verification process for yourself and your teenager. Submit a registered, non-institutional email address for your teen to support the development of safer internet technologies.
Online Data Analyst Spanish Speaker | US (Remote)
TELUS Digital
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Full Time
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2 months ago
TELUS Digital
The role involves enhancing the quality of digital maps by verifying and comparing data. The analyst will determine the relevance and accuracy of information in a web-based environment.
Strategy & Product Owner Comversational AI (Non-Technical)
TELUS Digital
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Full Time
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2 months ago
TELUS Digital
Drive the product vision and strategy for voice and chat Conversational AI agents using Google Gemini and Dialogflow CX platforms. Act as the bridge between technical teams and business stakeholders to translate goals into actionable product designs and roadmaps.
Design and architect end-to-end AI/ML and GenAI automation solutions using GCP and Azure cloud platforms. Lead technical teams through the development process, providing mentorship and translating business requirements into technical prototypes.
The Senior Manager will lead architectural strategy during pre-sales and implementation phases while collaborating with delivery teams to execute client visions. They will act as a technical subject matter expert and a mobile catalyst to support ongoing projects and drive organizational transformation.
Senior Manager, Solutions Architecture - Data & AI
TELUS Digital
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Full Time
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3 months ago
TELUS Digital
The Senior Manager will bridge the gap between pre-sales strategy and project delivery by designing and architecting high-impact data and AI solutions. They will lead technical discovery, define project scopes, and collaborate with delivery teams to ensure solutions align with client business objectives.
Media Search Analyst - Chinese Traditional (HK) Part-time
TELUS Digital
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Full Time
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3 months ago
TELUS Digital
The Media Search Analyst will evaluate search outcomes for digital media content including music, video, and podcasts to ensure accuracy and relevance. They will use online tools to validate query intent while applying market expertise to support AI model training.
Architect, build, and maintain scalable and secure AWS cloud infrastructure for SmartHome+ services. Lead technical design reviews, mentor junior engineers, and implement automation to improve developer productivity.
The AI Research Engineer will independently manage and execute research sub-projects, delivering high-quality experimental results and novel findings. They will also contribute reusable code to the team's reference implementation and improve internal benchmarks through data and metric refinement.
The Senior Account Executive will own and expand a portfolio of enterprise AGI/GenAI clients while driving net-new market opportunities. They will lead complex sales cycles, build executive relationships, and collaborate with internal teams to deliver tailored AI data training solutions.
The Senior Manager will provide architecture leadership during both pre-sale and implementation stages, leveraging technical expertise to architect, plan, and initiate new projects. Responsibilities include leading scoping and design during presale, playing the lead role in technical architecture discovery projects, owning a technology vertical, and acting as a roving catalyst for in-flight projects.
The engineer will integrate Generative AI models, including LLMs, with external systems using secure orchestration patterns and design, develop, and deploy Agentic AI workflows and solutions for task planning and execution. Responsibilities also include developing evaluation frameworks for agent performance and safety, and ensuring robust AI agent operations through MLOps best practices.
The role involves configuring and implementing Genesys Cloud CX solutions across voice and digital channels, including building complex call flows and implementing integrations using Genesys Cloud APIs. Responsibilities also include developing digital bots, supporting CI/CD processes, and collaborating with QA teams for testing and defect resolution.
Lead end-to-end delivery of contact center solutions, ensuring timely and budget-compliant execution. Manage program governance, including project plans, risk management, and stakeholder communication.
