Process and monitor customer payments, investigate payment issues, verify approved payment amounts, and allocate incoming funds to invoices. Coordinate with the Bill Pay team and other stakeholders to meet service-level agreements, key performance indicators, and assigned deadlines.
The Senior Analyst manages daily payment operations and investigates payment issues to ensure SLA and KPI goals are met. They also collaborate with stakeholders and support the team by resolving Zendesk tickets and maintaining prefunding balances.
The Channel Account Director will develop and execute strategies to expand the ecosystem of referral partners, VARs, and MSPs in the Western US. They are responsible for driving revenue growth, managing partner relationships, and providing sales support to meet business targets.
The Data Analyst is responsible for ensuring accurate and timely invoice processing, managing billing disputes, and resolving past due balances for customers. They also collaborate with internal teams and carriers to maintain inventory integrity and support platform-related tasks.
