Data Analyst

The Data Analyst creates and submits AP files to the customer(s) for payment in line with SLA/KPIs and is responsible for interacting with customers and carriers relating to invoice processing to resolve any items which prevent completion. They escalate open items to Service Operations Manager to resolve with appropriate Calero finance resource.

Responsibilities:

• Ensure proper, timely and accurate invoice processing for assigned group of customers
• Execute customer requirements for GL Coding and Cost Allocations
• Identify if past due balances are the result of missing or misapplied payment
• Resolve past due balance with customer(s), including confirmation of payment from the customer, bank clearance, vendor received and accurate application to account
• Adhere to all required month-end processes and cut-off periods
• Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices 
• Validate that all batched invoices have completed payment information (Reverse AP Feed)
• Where applicable, ensure batch released and completion of funding has been successful
• Where applicable, ensure that payment(s) successfully made to carrier(s) in line with Customer SLA
• Manage and action all invoice alerts trigger within the platform and where appropriate create 'task' | 'dispute'
• Submit and track system-based alerts disputes on behalf of the customer(s)
• Link inventory information or tasks created from billing and/or provisioning details to support full and complete inventory
• Management of MACD customer files
• Work closely with Service Operations Manager to ensure alignment against customer objectives and needs
• Where required, raise helpdesk tickets to solve platform issues and follow to completion
• Perform all other duties as assigned including maintaining compliance with all company policies and procedures

Calero is committed to investing in our employees and helping them advance their careers within our company whenever possible.  All leaders should be encouraging career growth discussions and support their team’s growth.   Employees who apply to a job internally will be considered if they:

• Meet the position’s minimum criteria
• Perform their current job satisfactorily 
• Has not been subject to disciplinary action in the past 6 months
• Have held their current position for at least 1 year
• A shorter time frame will be considered only after the internal candidate has prior written approval from the VP they currently report into