Manage relationships with transit agencies to improve service performance and passenger information accuracy. Drive customer impact and foster professional growth within a mission-driven transit data platform.
Swiftly, Inc.
7 Remote Job Openings at Swiftly, Inc.
Lead and develop a team of SMB Account Executives to drive new logo acquisition within the public-sector transit market. Responsible for hiring, coaching, and managing pipeline strategy while ensuring the team executes using the SPICED methodology.
Lead the end-to-end design process for transit agency software, focusing on either real-time passenger information or ridership analysis. Partner with product and engineering teams to translate complex data into intuitive, high-fidelity interfaces and strategic product directions.
Lead end-to-end implementation projects for SaaS solutions, serving as the primary technical and relationship point of contact for customers. Develop implementation plans, conduct training, and collaborate with cross-functional teams to ensure successful platform adoption.
Design and deliver role-based training programs and change management strategies to increase product adoption for transit agencies. Create scalable educational resources, including videos and knowledge base articles, while leading internal enablement on new features.
Design, build, and maintain cloud-native backend services and edge software to manage transit hardware devices. Collaborate with cross-functional teams to validate customer needs and implement robust over-the-air deployment and monitoring strategies.
The manager will partner with cross-functional team members to define solutions, set goals, and deliver valuable products, while also facilitating technical discovery and guiding engineers through plan solidification. They will guide the team to balance technical excellence with rapid delivery and manage team members to foster a supportive, growth-oriented culture.
