The Senior Account Manager is responsible for managing the commercial aspects of renewals and driving upsell opportunities within a portfolio of mid-sized to large transit agencies. They will develop account plans, lead executive business presentations, and collaborate with cross-functional teams to ensure customer success and platform adoption.
You will drive the migration to Amazon EKS, expand infrastructure into new AWS regions, and build reusable patterns for deployment and reliability. Additionally, you will manage the AI platform layer for engineering and ensure high uptime through robust observability and CI/CD practices.
The Solutions Engineer will lead product demonstrations, develop sales strategies, and provide technical expertise to help transit agencies understand the value of Swiftly's platform. They will also manage pilot programs, organize onsite workshops, and act as a bridge between prospective customers and internal product teams.
Design, build, and maintain scalable cloud-based services and full-stack features to solve customer problems. Collaborate with product and design teams to prototype solutions and deliver incremental value through robust, maintainable systems.
Lead the content, brand, PR, and social media functions to build a category-leading reputation for Swiftly in the transit sector. Act as a strategic advisor to senior leadership while managing multidisciplinary teams to align internal and external narratives.
Manage relationships with transit agencies to improve service performance and passenger information accuracy. Drive customer impact and foster professional growth within a mission-driven transit data platform.
Lead and develop a team of SMB Account Executives to drive new logo acquisition within the public-sector transit market. Responsible for hiring, coaching, and managing pipeline strategy while ensuring the team executes using the SPICED methodology.
Lead the end-to-end design process for transit agency software, focusing on either real-time passenger information or ridership analysis. Partner with product and engineering teams to translate complex data into intuitive, high-fidelity interfaces and strategic product directions.
Design and deliver role-based training programs and change management strategies to increase product adoption for transit agencies. Create scalable educational resources, including videos and knowledge base articles, while leading internal enablement on new features.
Design, build, and maintain cloud-native backend services and edge software to manage transit hardware devices. Collaborate with cross-functional teams to validate customer needs and implement robust over-the-air deployment and monitoring strategies.
