Manage customer implementations from kickoff through go-live, including project plans, timelines, risks, requirements, and stakeholder coordination. Configure the product, train users, troubleshoot technical issues, coordinate integrations, and improve onboarding processes.
Resolve escalated customer issues involving product configuration, workflows, data, and integrations, and escalate complex cases to Tier 3 or Engineering with thorough documentation. Maintain customer communication and service levels, create support documentation, coach first-line support, and identify recurring issues and improvement opportunities.
The Sales Development Representative will research and identify high-potential prospects while executing structured outreach cadences across email, phone, and social channels. They will also qualify inbound leads, schedule product demos, and collaborate with marketing and sales teams to optimize lead generation strategies.
The role involves designing, building, and maintaining robust data interfaces using HL7, FHIR, and modern APIs to ensure seamless communication between the platform and external healthcare systems. Key tasks include integration engineering, software development for web/backend applications, and providing operational support for troubleshooting and resolving integration issues.
