The manager will oversee the data engineering team, managing daily operations, infrastructure design, and the development of operational data pipelines. They are responsible for fostering a culture of innovation, mentoring staff, and ensuring data strategies align with organizational goals.
The Senior Data Engineer designs, builds, and scales data infrastructures to ingest, process, and extract meaningful insights from complex datasets. They are responsible for developing ETL processes, implementing statistical models, and ensuring data quality through robust governance practices.
The administrator leads the configuration, optimization, and maintenance of core contact center platforms including Genesys Cloud CX, Verint WFM, and Pindrop. They also serve as the primary escalation point for technical issues and collaborate with stakeholders to ensure platform alignment with operational goals.
The analyst performs vendor risk assessments across security, privacy, and compliance domains while maintaining accurate vendor inventories and lifecycle statuses. They also collaborate with stakeholders to monitor vendor performance and ensure remediation of identified risks.
The Platform Engineer designs, implements, and maintains core infrastructure and platform services to enable efficient application development. They are responsible for managing cloud resources, automating CI/CD pipelines, and ensuring the security and scalability of containerized applications.
